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“Hospitality at its BEST” 5 of 5 stars
Review of Hampton Inn Buffalo-Airport/Galleria Mall

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Hampton Inn Buffalo-Airport/Galleria Mall
Ranked #6 of 22 Hotels in Cheektowaga
Certificate of Excellence
Ontario
1 review
“Hospitality at its BEST”
5 of 5 stars Reviewed January 5, 2010

Staff very accomadating, Supperior customer service. This stay was accidental, Our van broke down in the recent snow storm! Could of not picked a better place to stay, Thank you to all the Front desk staff and Shuttle service *****

  • Stayed December 2009, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank HDontario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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622 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
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colorado
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 25, 2009

I highly recommend this hotel if you need to stay near the Buffalo airport -- the staff went out of their way to make sure my stay was comfortable and felt taken care of in every way possibe

  • Stayed October 2009, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank andreayoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
2 reviews
5 of 5 stars Reviewed August 16, 2009

I booked three days advanced abd got a room for around 180 a night,
Called back in a few days when the rate lowered 30 dollars. They were more then happy to reduce the rate.
What you get -Two queen beds with an pull out couch in a separate room. Internet ,great clean room.
Breakfast was excellent. We all spent hours in hot tub and pool.
We will be back
When we came home we called back because we left our swim trunks. I phone th polite staff, The took action and called me back a few hours later, what they found did not describe our clothes, It turned out we did bring them home. Props to the staff.

  • Stayed June 2009, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Newtonbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster PA
Level Contributor
77 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed July 24, 2009

This Hampton Inn is a little further from the airport than some of the other Buffalo "airport"
hotels and we had probably a 40 minute wait to be picked up by their airport shuttle after arriving on a 10:30 pm flight due to "traffic." Nice people, the typical Hampton amenities and a pleasant stay.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Maxmillian_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio City, Ohio
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 14, 2009

I am a Hilton Diamond Member spending at least 2 nights/week at Hilton properties. This is a good property renovated a few years back. Nothing exceptional but the rate is lower than most Hampton Inns, rooms are always clean and beds are very comfortable. If you stay ask for a room facing Walden Ave or the front of the hotel. The trucks from the Milk distributor in the back can be loud at times, I have stayed in rooms facing the back an asked for top floor rooms and this helps with the truck noise. The property is located near many restaurants thus you will have good choices for dinner and lunch. The breakfast at times can be in the low quality but you will find the reliable cereal, yogurt, breads, and fruits if you are staying more than 3 nights in the area I would suggest the Homewood Suites 8 minutes away which will cost you about $30/night more but you will have two rooms.

  • Stayed March 2009, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank vtxman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 31, 2008

I stayed at this hotel because I originally had an early morning flight out of the Buffalo airport. When I was checking in, I requested the complimentary shuttle to the airport the next morning, but the guy at the desk informed me the airport had started cancelling flights due to a storm. He told me where the Business Centre was so I could check my flight status.\

I had room 109 - I had requested a low level room, close to doors, and it was just steps away from the main lobby. I dropped my bags off in my room, and after just completing a 2 hour drive, I really needed to use the washroom. I lifted up the toilet lid and was HORRIFIED - there was urine splattered ALL over the toilet seat. I was quite shocked, since it wasn't just a couple drops, but rather covered, like polka dots. Someone obviously did it on purpose because I really don't see how that could happen by accident!! I had to pee so badly I didn't bother to call the front desk to get someone to clean it, so I cleaned it myself. Gross. So so gross. Made me quite worried about the rest of the cleanliness of the room. Ew.

The Business Centre was nice - 2 computers, 1 printer, although it would only print from 1 of the computers and not the other, and it had a bunch of office supplies like pens, paper clips, dictionary etc. The computers seemed updates, since they were flat screens, but only had Windows 95 or 98 on them. I was a bit worried about security, since there was no logging in for each session or anything, so I made sure to log out of my accounts and use "extra security" for my email. My flight ended up being cancelled, so when I booked a new one and used my credit card, I made sure to clear the internet's history.

The room had a thermostat so I could put the heat up a bit higher, and I enjoyed the amount of tv stations, except for some of them were a LOT louder than others - gives you a jolt! However, around 11:55pm, the power went out. I know it's not the hotel's fault, since there was a storm, but I was kind of surprised there was no generator or something, especially because the power was out for about 3 hours and my room got really cold. There was an extra blanket in the drawer, but since I couldn't see anything - the room, hallways, EVERYTHING were pitch black - I couldn't see if it was clean or not, so placed it on the top of the bed.

The complimentary breakfast was decent - from what I saw, juices, coffee, tea, bagels, english muffins, muffins, waffles and fruit. I went close to the end (10am I think) and there was still a good selection. The dining area also had some cookies, fruit and beverages the night before, when I arrived.

My flight was later in the afternoon, and I asked for a checkout extension, and they could only give me an extra hour. The maids kept coming to the door, even before the usual noon checkout, which was really annoying.

I got the free shuttle at 1pm, and the driver was really nice and gave us some tips about the airport.

All in all, it was a good place to rest my head for one night, but I wish I had've asked to have the toilet seat cleaned!! I just don't understand how a mess like that could have been missed by a maid doing a proper job, so it worried me.

  • Liked — Business centre, free airport shuttle
  • Disliked — FILTHY toilet seat
  • Stayed December 2008, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Check in / front desk
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
    • 5 of 5 stars
      Business service (e.g., internet access)
Helpful?
Thank Sugar_Piggie_18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Canada
Level Contributor
80 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed December 30, 2008

We were visiting Buffalo for shopping and we could have not picked a better hotel. Ideally situated 5 mins from Walden Galleria, 20 mins from Blvd Mall, & 25 mins from Niagara Falls outlet mall. The hotel offers a free 24/7 shuttle bus to Galleria Mall, the Airport & anywhere else within 5 mins.

Check in ws a breeze, and the staff are cheerful & friendly, there is a free "snack " Mon to Thur night ( 1 night was pulled pork from a close by restaraunt, the next was pizza & cookies. Their complimentary breakfast is more than adequate & coffee/tea is availiable 24/7. ( good coffee!!!)

Rooms are clean and above average... we had a king room c/w fridge & microwave. The bed was very comfortable, great superior mattress providing a restful sleep after a long day of shopping.

bathroomm ws spotless & well lit c/w complimentary tioletries.

All in all a great hotel, wonderful staff abover average rooms... we'll be back for sure

  • Liked — staff
  • Stayed December 2008, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Check in / front desk
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Business service (e.g., internet access)
Helpful?
1 Thank Bagpus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Buffalo-Airport/Galleria Mall

Property: Hampton Inn Buffalo-Airport/Galleria Mall
Address: 1745 Walden Ave, Cheektowaga, NY 14225-4924
Phone Number:
Location: United States > New York > Cheektowaga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Cheektowaga
#3 Romantic Hotel in Cheektowaga
#4 Family Hotel in Cheektowaga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Buffalo-Airport/Galleria Mall 2.5*
Number of rooms: 133
Official Description (provided by the hotel):
The Hampton Inn Buffalo Airport is a great location for your next business trip or weekend getaway. Our promise to you is a clean and comfortable stay every time. While staying at our hotel you will receive top-notch service from our front desk staff who will treat you like family. Treat yourself to our delicious On the House Complimentary Hot Breakfast® every morning from 6-10a. There, you will find a variety of delectable treats such as our make your own waffle station, eggs, sausages, potatoes, yogurt, homemade oatmeal, fresh fruit, cereal and more. On-site you will find our recently renovated fitness center that is equipped with brand new elliptical machines, treadmills and free weights. Our facility includes a meeting room that can accommodate up to 25 people and we offer a variety of meal options and audio/visual support. Our complimentary 24-hour business center is perfect for those last minute business needs. Do you need a ride to or from the airport? We provide 24 hour shuttle transportation and are available at your convenience. Located only 10 minutes away from the Buffalo-Niagara International Airport, we guarantee quick service every time. For all of you who love to shop, we are conveniently located across the street from the Walden Galleria Mall and within walking distance of a variety of restaurants. Enjoy our facility and book with us today! We look forward to meeting you! ... more   less 
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Also Known As:
Hampton Inn Buffalo Airport Hotel Cheektowaga
Buffalo Hampton Inn

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