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“Very nice property but staff need training”

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Courtyard Buffalo Airport
Ranked #13 of 22 Hotels in Cheektowaga
Certificate of Excellence
Reviewed May 18, 2014

The physical property is bright, clean and fresh. However, upon arrival the front desk tried to 'upgrade' me into an unwanted king suite rather than the 2 beds my son and I required. Fortunately, a two bedded room was mysteriously located after a few minutes. In the morning the chambermaid tried twice to come into the room to clean when we had clearly not yet checked out ( at 9 then 10 am)! Otherwise, no other complaints from my stay. Note, 3 marriott properties are on same plot of land across from terminal.

Stayed: May 2014, traveled with family
Thank Scott O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix R, General Manager at Courtyard Buffalo Airport, responded to this reviewResponded May 23, 2014

Thank you for taking the opportunity to submit a review of our hotel. Your feedback is valued and greatly appreciated. Complimentary upgrades are a standard practice and certainly meant to be an unexpected delight. I apologize if it was an unexpected inconvenience and delayed your check in. However, I am glad the staff was able to correct the issue in a timely manner. Thank you for advising us of your experience with the housekeeping department. I realize this issue has come up in other reviews and have taken this as an opportunity to once again retrain our team. I’m pleased to hear that overall your stay was pleasant and hope to have you stay with us again.

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151 - 157 of 292 reviews

Reviewed May 14, 2014

The Courtyard Buffalo Airport is walking distance from the airport - about a 7 min walk. There is a shuttle service if required.

The staff here are the highlight - always eager to serve or assist; genuine smiles. The Bistro staff are great; no complaints whatsoever.

The rooms, for the price, represent great value. Very clean, new, and modern. Comfortable bedding & pillows. Bathrooms modern and very clean.

As one reviewer noted, housekeeping can start right on the dot at 8am - so use your Do Not Disturb sign if required.

I stay here regularly on business and would not hesitate to use again.

  • Stayed: May 2014, traveled on business
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Thank SamW_DC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James C, Manager at Courtyard Buffalo Airport, responded to this reviewResponded May 18, 2014

Thank you for such a thoughtful and thorough review. Success is in the details. You noticed the details that the discerning traveler looks for when choosing just the right hotel and location. We really appreciate you for taking time to recognize our great staff. We have so many wonderful associates that create a warm, inviting and caring atmosphere. We will be sure to share your comments with our entire staff; please join us again soon!

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Reviewed April 21, 2014

It seems counterintuitive to book a hotel directly across from an airport and hope for a good night's sleep, but that's exactly what we got with this modern and airy hotel. Situated next to a McDonalds (perfect for grabbing a quick bite if you choose not to take advantage of the hotel's own bistro or available snacks) but away from traffic noise, this hotel leaves little to be desired. Rooms have a zen feel to them, open and tastefully furnished; bathroom has a spacious glassed in double shower instead of a tub. A small fridge and coffee maker are on hand; WiFi is free, bed was pillow top and super comfy, toiletries were Paul Mitchell. All in all (except for housekeeping doing her rounds at 8 am - a little early for our sleeping plans) it was a perfect stay. Would highly recommend to travellers and shoppers alike.

  • Stayed: April 2014, traveled as a couple
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Thank roberin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix R, General Manager at Courtyard Buffalo Airport, responded to this reviewResponded April 25, 2014

Thank you for taking the time to submit a review. I’m glad to know you were able to have a quiet and relaxing stay despite our proximity to the airport. It’s good to know you enjoyed the style and décor of our guestrooms. We’ve had many positive comments regarding our showers and we’re pleased to hear you agree. I apologize for the early wakeup call from my housekeeping staff. I will most certainly follow up the team and reiterate when to check rooms. Thank you for staying with us and we hope to see you again soon.

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Reviewed March 4, 2014

Stayed here on business. Had meetings in the hotels meeting room facility. Right across street from airport. Hotel has a shuttle, they will pick you up and take you anywhere in 3 mile radius complementary. Room were very nice, new, and clean. Nice looking indoor pool, with a large workout room. The lobby is huge, with a lot of nice places to sit and relax. Watch multiple tv's, or enjoy the light bistro. Had beer, wince, spirits for purchase. Also had a good selection of food, and Starbucks Coffee. McDonald's right next store

  • Stayed: March 2014, traveled on business
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Thank Fool for the Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix R, General Manager at Courtyard Buffalo Airport, responded to this reviewResponded March 7, 2014

Thank you for taking the opportunity to submit a review. It was our pleasure to be the host hotel for your meetings. I’m glad you liked the style, décor and layout of the hotel and your guest room. I’ll be certain to share your comments with the housekeeping team; they work very hard to maintain a high standard of cleanliness and will be excited to know their efforts are recognized. Thank you for staying with us, we hope to see you again.

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Reviewed February 25, 2014

Stayed at the Buffalo Airport Courtyard Marriott from Feb 15-17,2014 during a shopping weekend in Buffalo. Hotel is conveniently located near the airport (right across the street) and is not far from Walden Galleria (less than 10 minutes). The room we stayed in was very nice. Big comfy King Size bed, nice size bathroom and I absolutely loved the shower. Would definitely stay here again.

  • Stayed: February 2014, traveled as a couple
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Thank Valerie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James C, AGM at Courtyard Buffalo Airport, responded to this reviewResponded March 1, 2014

Thank you very much for taking time to post your review about your recent shopping weekend at our hotel. We get a lot of compliments on our showers and beds and I am pleased you found them to your liking. Thank you for staying with us and we will see you on your next visit!

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Reviewed February 23, 2014

newer courtyard model by Marriott with updated lobby with cafe/ bar area and rooms are updated. room was a standard king room. nice desk area to work. clean and comfortable. bathroom had a nice stand up shower stall. no complaints. hotel across from airport and was booked to full capacity for the night i stayed however no problem with noise from crowds or aiport.

  • Stayed: June 2013, traveled on business
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1  Thank travelmutt1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix R, General Manager at Courtyard Buffalo Airport, responded to this reviewResponded February 24, 2014

Thank you for your review, your feedback is greatly appreciated. It’s good to know you thought the desk area was spacious and convenient for you to work. I’m glad you had and enjoyable and quiet stay. Thank you for choosing Courtyard and we hope to have you stay with us again.

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Reviewed February 18, 2014

This hotel was very clean, had friendly staff, and had a late night snack/beer shop that was pretty clutch after a long day. It is out of the way of the super busy streets of Buffalo, but close enough that it's only a short drive. The rooms were pretty awesome. I'd definitely recommend this hotel.

  • Stayed: October 2013, traveled on business
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Thank Ed B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix R, General Manager at Courtyard Buffalo Airport, responded to this reviewResponded February 24, 2014

Thank you for taking the opportunity to submit a review. I’m glad you liked our hotel and were able to take advantage of the Market for some snacks and a beverage. I appreciate your comments regarding the cleanliness of the hotel and our friendly staff. I will certainly share your feedback with the entire team. Thank you for choosing to stay with us and we hope to see you again.

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Additional Information about Courtyard Buffalo Airport

Address: 4243 Genesee St, Cheektowaga, NY 14225-1943
Phone Number:
Location: United States > New York > Cheektowaga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 22 Hotels in Cheektowaga
Price Range: $121 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Buffalo Airport 3*
Number of rooms: 134
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