My wife and I stayed at CY Buffalo a few months ago and had an issue with a late check-out (see "Do NOT ask for late check-out and expect your stuff to be there!" for details, if you must). When we made the GM (Felix) aware of the issue, he was very apologetic, offered to reimburse for thrown-out food and a free night. We stayed there a little more than a month later (though TA wouldn't allow me to enter another review until 3 months have passed) and enjoyed out stay very much. The room was quiet, clean and spacious - though I thought viewing the TV was difficult, until my wife found that is was on a drawer that could be pulled out :). The bed is comfortable. The shower is roomy. The cafe offers a nice menu and is well-run. Terrific location if you need to be near the airport, thruway or the mall, but not too far from downtown. Keep up the good work and thanks!
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