My husband and I were in town for a wedding and really enjoyed this property.
To be honest, we were really off to a bad start -I called a week before and on the day of our arrival to let them know we would need airport pick up -actually, one of the main reasons I chose this hotel. I was informed to call upon landing and they'll send the shuttle over in 5 minutes. Well, we landed at midnight, I called and the girl said they were sending the shuttle and it would be there in 5 minutes. 30 minutes later, I was told the car was on its way, it'll be 5 minutes. I called again and said to cancel the shuttle, I would just walk from the airport to the hotel and the girl stated "I can contact them now, it'll be there in 5 minutes." She neither stated "oh, I called them awhile ago, they are coming" or even acknowledged that she stated it would be there 30 minutes ago...in fact, I was even more irritated when I said I'm walking over and she responded as if she didn't hear me and simply answered a car would be there in 5 minutes. Apparently, either their front desk staff has no short term memory or concept of time and when I did have to ask questions, they never really listened to what I was asking and were quick to cut me off when speaking -this is very poor customer service and I don't think I was being unreasonable. I finally walked to the hotel and once we got there, we saw the shuttle leave the parking lot. So much for a 5 minute wait. We didn't get to our room until 1am -an hour after we called to ask for the shuttle.
Luckily, everything else about this hotel was great. The ladies at the lobby restaurant/coffee shop were really upbeat and friendly and their egg breakfast was pretty good! This hotel gets a "good" rating instead of "poor" because of them. The lobby is nice to hang out in and you can print your boarding pass right there. The gym was a good size and while I had no time to use their pool, it looked very clean and fun and I wish I had used it. There was even a nice fire pit and patio area.
The rooms were big and very comfortable -the beds & pillows were great, I could have slept there all day. The bathrooms were huge with good water pressure. This hotel was very clean, well lit and comfortable. After 2 nights here, my husband and I spent a night at another hotel at niagara falls and I really wish we had just stayed at the Courtyard instead! Also, parking was very convenient and was right next to thrifty car rental. Overall, a fantastic stay and I would stay here again, I would just try to talk to the front desk staff as little as possible.
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