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“Needs some work.”

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University Suites Hotel
Ranked #2 of 2 Hotels in Canton
Queensbury
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Needs some work.”
2 of 5 bubbles Reviewed July 12, 2013

At first approach, this hotel has a well appointed appearance. That is, until you pull into the driveway. The parking lot/driveway area is laden with potholes, missing pavement, uneven surfaces, and weeds growing through the cracks. Surely a suspension killer. The lobby area which includes the breakfast area is set-up nicely, and, that is where the ownership spends their money.The hallway as we got off the elevator smelled like cat urine. The room I had was on the third floor and had a large ugly water stain on the ceiling. The wallpaper in the room was blistered and peeling near the window and climate control unit. The bathroom is poorly lit and the only way to brighten it is to use the heat lamp in the bathroom. The closet doors/mirrors were off their tracks and we were unable to get them right. Water pressure for your shower...forget about it. While I hate to offer negative ratings on a hotel, this was my 2nd stay and both stays were comparably bad. This Comfort Suites needs an upgrade.

Room Tip: Ask to see a room before it is appointed to you.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Senchey12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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95 reviews from our community

Traveler rating
    20
    31
    22
    12
    10
See reviews for
41
11
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28
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Level Contributor
5 reviews
4 hotel reviews
3 of 5 bubbles Reviewed July 11, 2013

Even with my AAA discount the hotel was a bit pricey for a mediocre hotel. But it wasn't horrible. The room was clean and the wifi worked and there were eggs for breakfast. But the AC smelled pretty bad when I turned it on, it was a bit noisy, front desk staff were not overly helpful (but they weren't rude), and the workout room was closed for repairs. So I guess I will just say it was overpriced but not horrible.

Room Tip: Rooms away from the highway are probably quieter. Turn on the AC and leave for a while and the smel...
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rhl000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dahlonega, Georgia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 10, 2013

We stayed overnight to attend a local wedding. The rooms were spacious & clean. The front desk staff (and all other staff members we came into contact with) were friendly & professional. The hot breakfast selections were above average for that sort of setup - eggs, bacon, waffle maker, etc. I would definitely stay here again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gahappytraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamesville, New York
Level Contributor
86 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed July 5, 2013

We stayed at this hotel overnight while attending activities at nearby St Lawrence University. The room was huge! The hotel may be ready for some upgrades, more due to the fact that there are very few places to stay in the area so I imagine this place gets a lot of traffic. Are room was clean and we slept very well. The bathroom was good and the hotel offered a free breakfast which was good. The proximaty to local colleges, St. Lawrence and SUNY Canton made this a smart choice for us. We don't normally choose the Comfort Inn brand, but this stay ended up being worth it.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Buckoranch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bergen, New York
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed June 27, 2013

We stayed at the Comfort Suites in Canton for the graduation weekend of our granddaughter. We have stayed several times throughout the years and have seen the quality of the hotel go down while the price go up :( . We stayed in room 202 and the carpet was not only warn but it was also very wrinkled. The sofa bed was very uncomfortable and the mattress needs to be replaced. The reason we chose Comfort Suites was that we had three families staying and wanted to be together for the two nights we stayed in Potsdam. The breakfast was good however the instant scrambled eggs were watery and the Sunday morning eggs were not even warm.
We began staying at the Comfort Suites when it first opened and our young grandchildren loved to join us. However, we have noticed a decline in the hotel itself over the years and truly for the price we are paying, this should not be the case.

Room Tip: The hotel really needs to be updated.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KathyM51394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 4, 2013 via mobile

Stay here almost every week on my way to Vermont, staff is always nice & helpful. Rooms are very nice and clean, they have plenty of parking for trucks. They have a hot breakfast that's pretty good. All in all I'd have to say that it's a really nice place to stay.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tetaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

I was here for two nights for college visits. My son stayed with teams at the college, and I was in the hotel alone. Wifi worked well and it was free. Nice breakfast area. Large rooms with a living room area. Staff was very helpful. I would stay here again since it is one of the better choices in the area. One drawback is that there is not restaurant, but the staff was helpful in directing me to a good restaurant for dinner.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AmyV243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about University Suites Hotel

Property: University Suites Hotel
Address: 6000 US Highway 11, Canton, NY 13617-3921
Location: United States > New York > St. Lawrence County > Canton
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Canton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — University Suites Hotel 2.5*
Number of rooms: 69
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Also Known As:
Comfort Hotel Canton
Comfort Suites Canton
Canton Comfort Suites

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