My husband and I chose to stay at this B&B for the week of our wedding in Canandaigua. The first morning we woke up and had a midday appointment at our wedding venue and a very busy day to follow. Within 10 minutes of leaving the property Chris calls my husband irate that we had dogs and immediately evicted us, didn't give a damn that they were service dogs and the fines he could acquire when we report the discrimination to the ADA. We barely got through our 1 hour meeting without being terrified that he would be packing our stuff up, including our (very small) dogs and throwing it out on the front lawn. Mind you, I legally do not have to get prior acceptance or even tell a public venue that I have a service animal with me. The dogs were also in a play pen, not roaming around the room on the bed or furniture. There was no reason whatsoever for them to enter our room, especially the second we left, it was an invasion of privacy. We did not ask for the room to be made up and clearly that's why they don't have not disturb signs, so they can justify barging in. B&B or not, this is a business establishment... If you choose to charge people hundreds of dollars a night to stay at your establishment then you need to treat them as paying customers and run like a hotel as that's what you are, you don't get to change the rules because you live in the back half of the house. My opinion is if your that protective over your property and every last thing your customers do then you don't have the right personality to be running a hotel. Just because your a boutique establishment and serve a home cooked breakfast doesn't mean you can dictate and not follow the laws of everyone else.
Renee was nowhere to be found after the incident, assuming she was humiliated by her husbands virbally violent behavior. Chris had absolutely no compassion what so ever and made us immediately vacate the premises. And when I say immediately, I mean he wanted us to postpone our appointment with our wedding venue and immediately come back and get out. I have NEVER in my life been treated like a piece of trash from any establishment where I've brought my service animals. I have been allover the world with them, on planes, cruise ships, restaurants, etc. I also have never been spoken to in such an angry and unprofessional manner. And thats the part that was most surprising, the anger and not being reasonable and allowing us a few hours to find other accommodations.
To top off the abuse, Chris proceeded to immediately charge our credit card a $500 cleaning fee, & an unauthorized charge at that as we never signed any contract. Not to mention, NOBODY charges $500 for a cleaning fee, its always $350 if u do something in a room your not supposed to. Which not only is violating the ADA but also heartless to do to a couple getting married in 5 days, as if kicking us out on the street wasn't enough. He clearly really wanted to stick it to us. The room not only had no sign of a dog ever setting foot in there but barely people at that, as I am very neat & hang my towels and make the bed.
Chris's behavior was not only the most unprofessional behavior I have ever experienced in my entire existence but his anger towards us as he demanded we come back and vacate at once and waited at the door and base of the stairs as we stuffed our belongings into our 4 large suitcases like the place was on fire. Watched my husband lugg 4 heavy large suitcases down the staircase as he literally stood there by the door waiting to close it on our behinds as we walked out.
We called the cops and they immediately came and we filed a police report, the officer was in agreeance with us and made the report so we would have a case against them. Unfortunately the police can't do anything regarding discrimination but the ADA certaintly can.
Disgusted, absolutely disgusted that there is such cruelty in this world.
- Official Description (provided by the hotel):
- Elegance abounds in this fully renovated 1895 Victorian Bed and Breakfast located in the heart of NYS Finger Lakes in beautiful, historic Canandaigua. Three luxurious guest rooms, with all modern amenities and en-suite baths, grace this character-filled home. Attention to detail, gracious hospitality, and scrumptious breakfasts are all topped off by being just a short walk to shops, restaurants, Canandaigua Lake and historical attractions. ... more less