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“The Hotel of Lies”

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Villa Roma Resort and Conference Center
Ranked #1 of 1 Hotels in Callicoon
Reviewed May 19, 2013

My husband and I paid a lot of money to stay in this hotel only to be lied to, as we booked under the guise of a "couple's weekend" as presented to us upon booking. It was not true. We arrived after a 4 hour drive only to find a dirty place, disgusting room, and a hotel full of families and hundreds of children. Families are wonderful and we love families, but we were expecting a special weekend for us as a couple. One example: they lied to us, and once we did not fit it, they basically threw us out. We were told by the attendant at the hotel pool, we could not use the pool because a special group paid extra to reserve it, and we were not welcomed. When we told the front desk this, they quickly offered our money back. We drove and packed and took time off for no reason. We headed home after waiting all day to check in, and then we were going home 1 hour later. We were treated rudely by the entire staff, including Debra, Katie, and the Manager, Michael. It was simply awful, stay away. The place was just terrible in every way.

Room Tip: The rooms are furnished from the 1970's and are filthy. We did not want to sit on the couch. C...
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  • Stayed: April 2013, traveled as a couple
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8  Thank Carol Ann R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony C, Manager at Villa Roma Resort and Conference Center, responded to this reviewResponded May 22, 2013

We appreciate you taking the time and sharing your review with us.

Our Overnight Couples Getaway promotion is truly a great promotion! Upon check in there is always a gift for you and your partner. We also have scheduled a bonfire, a private cocktail party reception, and your own area in the dining room to enjoy your dinner.

We often have other guests in the resort no matter what the theme weekend is at our resort as we cater to many organizations and group outings. This is one of the reasons that makes Villa Roma so special to our guests.

We have reviewed some of your comments in your review and would like to address just a few of them for you. Our indoor pool was in fact scheduled for a private use but this occurred after hours when our pool was scheduled to close for the day. Our resort is a family resort, so it is expected to have many kids at our resort no matter what time of year you come. Family vacations is something that Villa Roma specializes in.

Although we want every one of our guests to be happy and enjoy their time here, we do acknowledge that we cannot make everyone happy, although we do try the best we can. We hope you give Villa Roma another opportunity to show you how great we actually are! Take care and enjoy your summer!

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710 - 716 of 1,058 reviews

Reviewed May 18, 2013

We were reserved a villa through Interval Internationalk and we were assigned to a villa far away from the main hub of the resort. We had to take a shuttle bus to attend events held there, as the complex is overfilled with parking, cars, and kids running all over.
The villa itself had 2 bedrooms, living area, and kitchen area. We were on the seond floor which was troublesome since my husband is disabled and we had trouble getting our bags up to the room. The building smelled like body odor the entire time we were there.
There were no washers or dryers in the room. I don't think there were any in the building.
The Uncle Floyd Show was funny, but all the other entertainment was tacky and outdated.
We left after 3 mights, even though we had the entire week reserved.

Room Tip: Stay on the first floor and make sure you bring friends to entertain you!
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  • Stayed: August 2012, traveled as a couple
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3  Thank alphorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony C, Manager at Villa Roma Resort and Conference Center, responded to this reviewResponded May 22, 2013

Thank you for taking the time and sharing your review of our resort with us.

Our Timeshare Buildings undergo renovations every 3 to 5 years. During those times, the rooms are kept up to like new conditions regarding their appliances, carpeting, lighting, bathroom fixtures, and much more! Our housekeeping and maintenance team do a great job keeping the rooms in great shape.

We provide our shuttle buses for our timeshare guests so they have access to the Main Hotel if they do not want to walk. During the summer time, most of our guests op to make the five to ten minute walk to the Main Hotel rather than the shuttle. However, the shuttle is there for you from morning to the wee hours of the night and of course is complimentary!

All of our timeshare units have washing and drying facilities in the individual buildings. Depending on the buildings you are in, the laundry facilities are either on the first on the second floor.

We are sorry that you have opted to leave early and did not get a chance to explore the other great activities & amenities Villa Roma has to offer. We hope you take the time and come back and give us another try to show you how great we are! Take care and thanks for sharing your review.

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Reviewed May 12, 2013

We booked another great getaway to Villa Roma, The kids even though there weren't many kids ( 10-16) The boys enjoyed all the planned activites, so many things to do to keep them busy, & great entertainment for the older crew !!
Can't wait to go back, Food is excellent & the Shuttles that take you all around the resort are great !

Room Tip: Get a room on the top floor, the walls a thin on the bottom level.
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  • Stayed: May 2013, traveled with family
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2  Thank NJ-sunshine3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony C, Manager at Villa Roma Resort and Conference Center, responded to this reviewResponded May 24, 2013

Thank you for sharing such a wonderful review with us!

Our resort prides itself in providing many social recreation programs and activities for the entire family to do. Whether you want sit back and relax and watch a movie or watch your favorite turtle attempt to win a race, we have something for everyone. Over the years, we have constantly added new amenities and features to our resort to complement the existing programs we have in place. For example, we have added a splash pad within the last couple of years to our outdoor pool area so the smallest of our guests, have an opportunity to have fun on those hot days!

We truly appreciate you taking the time and sharing such a wonderful review with us. We are very happy to hear that you and your family had a great time, and we look forward to your return visit soon! Take care and enjoy your summer.

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Reviewed May 9, 2013

We spent April 28-May 5 at Villa Roma Timeshares through Interval International and when we booked we had planned to use the resort mainly for sleeping and exploring the surrounding area during the day. Well that plan lasted 1 day. There is so much to do at the villa we had no time for sight seeing. Love the cruise ship type of daily things to do. The entertainment staff is excellent. Hubby couldn't wait to go to the lobby of our building each morning and get the daily schedule of events. You will never have to move your vehicle all week if you choose to take part in the activities as a shuttle picks you up at you building. From games and tournaments to evening shows there is something for all ages. They also offer tours from the resort. We ate in the Roman Garden Cafe and enjoyed wonderful and plentiful meals. Our rooms were very clean and there was maid service daily a real bonus for timeshare living. We look forward to returning to The Villa Roma.

Room Tip: the timeshare units do not have elevators and are 2 story so make sure to ask for ground floors if t...
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  • Stayed: May 2013, traveled as a couple
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3  Thank qltstdio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony C, Manager at Villa Roma Resort and Conference Center, responded to this reviewResponded May 11, 2013

We appreciate you taking the time and writing such a great review regarding your stay!

Our resort was built and designed so that you truly do not have to go anywhere else. Villa Roma is equipped with a very large social and recreation program for all ages, restaurants on site, a small supermarket/deli, shuttle transportation, countless amenities including indoor recreation room and indoor/outdoor pools, and so much more. We live in such a beautiful area, that if you do want to travel outside the area, you can and you will be able to enjoy the beautiful scenery of the Delaware River, and find things to do in our nearby picturesque towns.

Our housekeeping and maintenance team takes great pride in ensuring that all guest rooms are ready for your arrival. Their main focus is to make sure that all rooms are kept clean, neat, and without issues prior to your check in. We will be sure to pass along your kind words regarding your timeshare unit.

We truly hope you take the time and do visit us again. Remember, we are a four season resort, so no matter the time of year you visit; you and your husband will have a great time

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Reviewed May 7, 2013

As a first time visitor I was truly surprised that it was everything i was told it would be.It was billed as a Jazz,rythm and blues festival.The entertainment was great.The property was clean and well kept.Our three meals a day were delicious.The choices were excellent.The view from the dining was beautiful.Had a great time and will go again.nearly forgot. my room was very comfortable.

  • Stayed: April 2013, traveled with friends
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Thank loveslife1643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony C, Manager at Villa Roma Resort and Conference Center, responded to this reviewResponded May 11, 2013

Thank you for sharing your review with us!

The Jazz Festival Weekend is a fun filled weekend with activities, music, and food! We were fortunate to have the organizer of the weekend choose Villa Roma Resort. We are happy to announce that we will be hosting this event for years to come!

The guests are great; our staff looks forward to their return every year. The entertainment is phenomenal, and food is plentiful! We are sure you do not leave hungry!

Thank you again for sharing your review with us! We look forward to you returning again real soon!

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Reviewed May 7, 2013

Great mystery troupe.

Would highly recommend.

Loved the theme and the interaction with the actors and the guests. Enjoyed from the minute it started at the cocktail hour till they solved the murder at breakfast.

Was well worth the money spent,.

  • Stayed: April 2013, traveled with family
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Thank SUSAN H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony C, Manager at Villa Roma Resort and Conference Center, responded to this reviewResponded May 11, 2013

We appreciate you sharing your review with us!

We are very happy to announce that due to the popularity of this theme weekend that we will be offering this again in November! This time we will be featuring “TV Land Terror”.

We hope since you enjoyed your weekend with us, that you take the opportunity again and help solve the case in November! Thank you again for sharing your review with us, we look forward to seeing you again!

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Reviewed May 1, 2013

My sister and I spent 4 wonderful days at Villa Roma. Everything from the room to the food were outstanding! Robert and Gus are by far the best waiter and bus boy Villa has. They are so friendly and go out of their way to make you feel at home. They provide service not only with a smile, but they really care about providing outstanding service. When you eat in the dining room ask to be seated in their section!

  • Stayed: April 2013, traveled with family
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Thank Denise A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony C, Manager at Villa Roma Resort and Conference Center, responded to this reviewResponded May 11, 2013

Thank you for sharing such a wonderful review with us!

We truly appreciate your kind words regarding our resort. We have noticed based on your review that you had a wonderful time in the Main Dining Room. We will be sure to pass along your kind comments to Robert & Gus.

The Main Dining Room is a very busy room but our staff makes sure that each one of guests receives individualized attention and of course, make sure their time in the dining room is enjoyable.

We are very happy to hear that you that you enjoyed your vacation with us. This is just a testament to what we do, and what we believe in. We look forward to you returning to our resort soon.

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Additional Information about Villa Roma Resort and Conference Center

Address: 356 Villa Roma Rd, Callicoon, NY 12723-6816
Location: United States > New York > Catskill Region > Callicoon
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Callicoon
Price Range: $207 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Villa Roma Resort and Conference Center 3*
Number of rooms: 198
Official Description (provided by the hotel):
The Villa Roma Resort and Conference Center is proud to announce that we have just received the Fodor’s Choice 2010 Award. The Awards are given to the "best of the best," in hotel/resort destinations providing remarkable experiences in price range, destination, or category. ... more   less 
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Also Known As:
Villa Roma Hotel Callicoon
Hotel Roma
Villa Roma Resort And Conference Center Callicoon, NY - Catskill Region

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