Arrived and all seemed well, we knew it was only going to be a "rise & go" breakfast & we were pleasantly surprised to have plenty of cereals, milk, fresh fruit, coffee, tea, juices, danish pastry's, and bagels. There was a photographer there taking photos of the breakfast room, as they were there for their web site he said. Great we thought, this is going to be a nice hotel.
Next day, there was nothing but coffee & tea. All of the previous day had been a show for the photographer. 3 days later after complaining some things started to appear, but throughout two weeks, there was often nothing else, at all but coffee and week old danish [I kid you not]. I was not arrogant, and was nothing more then professional and polite at all times, but truth be told no one [apart from one staff member] really seemed to care. I asked to speak to the manager and some things started to appear eventually, but he really didn't strike me as caring, as promises quickly fell away and after a few days, there was again nothing much.
Okay so if your reading this your thinking is that all I was concerned about was a poor breakfast? Nope. The wi-fi doesn't work in half of the building and there are two connections, staff didn't seem to have a clue what to do or how to get it working, as it just kept timing out, but eventually due to a blocked toilet as half the hotels pipes in winter are frozen as poorly designed [the manager told me that] we were moved & managed to get a room above reception and then and only then, can you get some basic access. It was barely but for a week, I had to call in to work and visit and pay other places for access. Manager didn't seem to care, just said he knew there were issues!
The cherry on the cake came when we returned home and originally I would have given this review "okay but some problems" However, I had been charged for an extra room on my credit card without my consent or notification to me. It had been charged the day after we arrived [and paid the full amount upfront] and yet for two weeks no one told me about this charge or asked for authorisation!
So when home I called and asked what this was for, as my wife and I shared one room, and said this must be a mistake. I was told this was because we had to removed to another room because of the frozen pipes, blocked bath and toilet! Why is that our fault? And they charge me? I sent four emails and called many many times at my cost overseas, and despite the very helpful Carlos the assistant manager trying to help, it seemed no one was interested. Finally after a warning from my credit card one month later for transaction without authorisation, they refunded the bill. No apology, no nothing. Now is that what you call customer service?
The hotel is not within walking distance of anything, meaning you need to add on about $8-10 for a cab to the nearest subway for every single trip. It really adds up, big time. There are no restaurants nearby, shops or any amenities whatsoever. The roads around the hotel are un-walkable in most cases with stones, & rocks, serious amounts of trash, and was told many times by helpful local residents, that you should not be walking around here as the area is rife with crime. In saying that we had no issues at all, and if it wasn't for the amazing "TJ" who is a cab driver who tends to hang out at the hotel often [the manager does not like this for some reason ] we would have been checking out.
TJ saved our holiday by offering the best routes and advice and Carlos the assistant manager only tried to do his best but was always beaten down by the manager. Apart from that the rooms are okay, clean-ish, non smoking rooms are much cleaner and no ciggarette burns on linen. Bathrooms are okay but again the smoking rooms have more damage it seemed in our experience., lots of broken hand rails, and the occasional broken item.
Y'know it could have been okay, but the management want a fast buck and do very little to live up to Howard Johnson standards. If you have no option but to stay here, I'd advise you to look harder... somewhere else.
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- Also Known As:
- Howard Johnson Inn Yankee Stadium Hotel Bronx
- Howard Johnson Yankee Stadium
- Howard Johnson Bronx
- Bronx Howard Johnson