Come on Jakes has to rate better than 19. It has the best steak ever. The sides are all excellent also. It is a nice little restaurants and the staff is very friendly. I rated service average because although the staff are very friendly they are busy and you may have to wait a few minutes for water top up or little things like that but to me is not a deal breaker because the food is so good. Peter Lugers steak does not even come close to Jakes!!