BOBBY VAN'S NEEDS TO BE SCHOOLED ON SERVICE/ATTITUDE AND TEACHER JUST ARRIVED. GET RID OF THE HOSTESS/MANAGER UP FRONT WITH ATTITUDE who needs to draw THE RED LINE about EVERYTHING.
Let me start by saying that I've LIVED in The Hamptons for almost 17 years and I'm a fan of Bobby Van's and have been for years. The food is great but lately, the SERVICE has been suffering. It's one thing to flub an order but TREATING FOLKS LIKE CHILDREN because it's Prix Fixe night is uncalled for as well as upsetting.
We dine here all Summer and deal with the crowds and the poor service because the food is great. You can't find a better Steak out here along with a choice of wine. This past Tuesday, we decided to eat at BVs and were surprise to learn they had a fixed menu throughout the week THAT INCLUDED ribeye. We went for it, a great deal at $27. On top of that we ordered a bottle of wine but I'm getting ahead of myself.
The crabby hostess (long black hair, in her late 50s) met us at the door and shoved us into a corner table by the bar. We didn't mind, we didn't have reservations. All went really well with our waitress but when it came to dessert, we were given the TINIEST piece of pie we'd ever seen. We realized it was limited menu but this was ridiculous. We asked the waitress for larger pieces since they were literally the size of a macaroon. She brought it to the NASTY hostess/manager who decided to try and humiliate us into eating them after she had practically breathed all over it and touched it. We had to DRAW THE RED LINE with her and outright laughed as she continued to convince us that there was nothing wrong with it. At that point we pulled the "We're resident's and eat here at least once a week" card and at that point she went back to get us a decent sized piece. WHAT A SHAME THAT WE HAD TO GO THROUGH ALL THAT JUST TO BE SATISFIED CUSTOMERS. How much could that pie really cost them?
In the end, we'll eat at BVs again; no doubt. Food is fantastic and so is the scene. BOTTOM LINE? DON'T count on your past reputation and those days when folks in The Hamptons didn't have a dining choice. With so many NEW and HIPPER PLACES OPENING up every Summer, it's just a matter of time before folks move on, if you continue to treat your LOYAL customers this way. I know I will.
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