I stayed at the Sagamore over Memorial Day weekend for a wedding. I was so excited to stay as I had heard about it for years. I received a reduced rate as I was part of the wedding room block but for what the resort actually charges...it is so underwhelming. The setting is gorgeous. Nothing like it out there. But service issue after service issue. The front desk is always like grand central station. It took my husband and I about 15 minutes to get a simple question answered every time we stopped by the desk. The spa is so, so. My 50-minute treatment was 45 minutes. I had to stand while waiting for my massage and the relaxation area did not have enough chairs. The food was pretty average. Breakfast is utter chaos. The line is always out the door to wait for a table. So many service issues, too many to write here! But overall every single staff member would either agree to do something and it would be done wrong or a staff member would simply say such and such request wasn't their area and they couldn't help. No offer to find someone who could help. I stayed in The Lodge, overpriced (and that was even at my wedding discount rate!). The rooms are so dark. You can hear everything below and above you. My husband and I were woken up throughout the night by doors from other rooms opening and closing. The only redeeming quality of this place is the setting which is stunning. But go elsewhere!
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- Also Known As:
- The Sagamore Hotel Bolton Landing
- Sagamore Hotel Bolton Landing
- Sagamore Bolton Landing
- The Sagamore Resort Lake George, NY - Bolton Landing