I just got back from the Sagamore and was impressed with the resort in many ways, but disappointed in a few ways as well. Overall, the property is amazing! Very well-maintained and clean. Appropriately decorated at registration, in the main hotel as well as the lodge rooms, where we stayed. The views from the veranda and patio areas are amazing, especially with the start of foliage season. I do have to complain about the service in two areas. Upon arrival (we asked for a early check-in prior to our arrival) our room was not ready, which was fine since we had not eaten lunch yet. We chose to eat and take advantage of the beautiful veranda area. Lunch on the veranda was delicious (just a field green salad with grilled chicken), but service was slow. We ordered cocktails from the bar which took 5-10 minutes to be delivered. I probably could've picked them up from the bar area on my own since the veranda tables are so close to the bar. Our salads were delivered with no dressing on the salad itself nor on the side. We let the waitress know of this and again, it took a good 5 or more minutes just to get salad dressing.
After lunch, our room was ready which was great timing since we had to get ready for a wedding, which was not on the Sagamore property. When opening the door to our room we were shocked to find that it was occupied by other people. I found a housekeeper who phoned the front desk who then told us we needed to go back to registration to get a new room assignment. At this point we did not have time to waste by going back to registration which would have consumed another 15-20 minutes. We had to quickly use a family member's room (they were staying in the next building over) to get ready. Once all the room confusion was taken care of, all the staff could say was, "sorry." We were not compensated in ANY way for their mishap! Then, on our return from the wedding, our room key did not work in the door. We had to call security to open our room at midnight(supposedly the room keys get deactivated if near a cell phone, which mine was), again, all they could say was, "sorry."
Despite these areas of disapproval, the hotel itself is a grand place for the Lake George area. I would like to stay there again, especially to explore the grounds and facilities more and to give it another chance. I just felt that a hotel of this caliber would have treated their customers a bit better especially when it was their fault.
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- Also Known As:
- The Sagamore Hotel Bolton Landing
- Sagamore Hotel Bolton Landing
- Sagamore Bolton Landing
- The Sagamore Resort Lake George, NY - Bolton Landing