When we made our reservation online, the confirmation screen at the end reflected the rate as $50 more/night before taxes and fees than what was shown on the reservation screen. Called them and had it fixed. No apologies.
The package we booked included a free breakfast each morning. They ended up billing us for 2 out of 5 breakfasts, one of which we had corrected at check-out. The other one was charged to our credit card following check-out. Called their Billing department and they did end up crediting the charge. No apologies.
As for our condo, the space was what we expected but one of the ceiling fans was broken with a part hanging off the ceiling supported by exposed wires. Also, the blanket in the master bedroom and the floor mat in the bathroom had red/dark red stains.
Other aspects: The grounds were well-kept. We encountered some helpful staff but also some unhelpful/unfriendly staff. Overall, we expected better in light of what we paid for our stay.
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- Also Known As:
- The Sagamore Hotel Bolton Landing
- Sagamore Hotel Bolton Landing
- Sagamore Bolton Landing
- The Sagamore Resort Lake George, NY - Bolton Landing