We so wanted to love this place.
It's gorgeous. And even after we arrived, after a long drive, and a long, long-standing reservation (more than three months), we were nonplussed to be informed that the hotel had overbooked and there were no rooms at the inn. Even so, we were told our dinner reservations at the high-end restaurant Bella Vita would be honored, *no charge,* (Ok, except for alcohol and tax and gratuity) and the hotel was booking us rooms at a Wyngate nearby (well, actually 11 miles away). When we protested, we were informed: Again, no charge. The hotel would pay for our room.
When the manager insisted there were no rooms, we felt we had no choice but to accept, and we did. *HOWEVER.* Our dinner was fine. We tipped our waiter well. But of course my husband could not have anything to drink, as we would be driving to our room. And when we got here. Oh dear. This is not like many Wyngate Hotels we've seen. It's very low-end. Our reservation was for a $380 room. This room, we're told, is $130. We see now how overbooking is quite profitable for the Sagamore, We will never be coming back to the Sagamore, and could not in good faith recommend it to anyone else.More