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“Mr. Brown's Pub - Not Nut Allergy Friendly”
1 of 5 bubbles Review of Mr Browns Pub

Mr Browns Pub
Cuisines: American, Bar, Pub
More restaurant details
Restaurant details
Good for: Families with children, Bar scene
Dining options: Lunch, Dinner, Full Bar, Parking Available, Seating, Serves Alcohol, Television, Waitstaff
Niskayuna, New York
Level Contributor
231 reviews
162 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
“Mr. Brown's Pub - Not Nut Allergy Friendly”
1 of 5 bubbles Reviewed August 14, 2013

We have stayed at the Sagamore before and we have eaten at Mr. Brown's Pub, located in the Sagamore. We have a child who has a life threatening nut allergy. We go out to dinner weekly and have never encountered such rude, un-educated staff before. We always ask "is it safe, what can she order" before we even sit down. We were told after asking the waitress that she could not eat just about anything. The nacho chips, did not know what was in them, the bread, did not know what was in them. She could have possibly went into the kitchen and checked the box/bag or asked the chef. She then delivered a cheeseburger on a plate. That was it. And after reviewing the bill, we were charged for a whole meal. The cheeseburger was raw. During the meal, she explained that the staff just took a course on nut allergies. I find this ridiculous. In this day and age with the amount of children/adults allergic to nuts, the quality of the Sagamore Resort, they could not provide more information or more to choose from then a basic burger on a plate, which by the way had to be pan fried because they were not sure what oil they used on the grill!

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank gina1014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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84 reviews from our community

Visitor rating
    26
    24
    21
    8
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Rochester, NY
Level Contributor
56 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Not That Great”
3 of 5 bubbles Reviewed August 11, 2013

We have been going to Diamond Point for a week in August for the past 13 years. Our annual trip almost always includes a trip to Mr. Brown's Pub. This year we went twice and will probably not return in future years. Food was only okay. Both times the host/hostess seemed flummoxed when we went in for dinner even though there were many empty tables which incidentally remained empty throughout our meals. Service was SLOW!! It took a long time just to get a cocktail. Servers seemed overwhelmed despite lack of that many customers. The worst part was the number of loud unsupervised children - and their parents were with them!! Loud, obnoxious, bratty, eating dinner at 8:30/9:00 p.m. These kids (or more accurately their inattentive parents) really ruined the meals both nights.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank hollyRochester_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scarsdale NY
Level Contributor
31 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Cold soup!”
3 of 5 bubbles Reviewed July 30, 2013

Like I said. And cold like it had been in the fridge a long time before being briefly warmed. The waitress shrugged and said "People were complaining about that last night too." Um...so maybe address the cold-soup problem. ;) The soup tasted oh-kay once it was warmed, but not wonderful. My fish and chips were fine too, but nothing my family had was especially delicious.

Visited July 2013
Helpful?
Thank miatagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Grinstead, United Kingdom
Level Contributor
34 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“change your menu !”
4 of 5 bubbles Reviewed July 23, 2013

dont forget to print your menu's to reflect that Guinness comes from IRELAND not England !! Other than that a nice place to eat, service a bit hit and miss though if busy.

Visited July 2013
Helpful?
Thank Ciara_Dublingirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wood RIdge, NJ
Level Contributor
92 reviews
77 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
“A disappointment”
2 of 5 bubbles Reviewed July 9, 2013

Nice atmosphere. What we had was mediocre food and service. There is outside seating available. I would say it was just fast food in a five star hotel.

Visited July 2013
Helpful?
Thank MenschinNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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