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“Restaurant was amazing”

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Holiday Inn Binghamton - Hawley St/Downtown
Ranked #3 of 13 Hotels in Binghamton
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Restaurant was amazing”
Reviewed February 22, 2014

After reading glowing reviews off Orbitz I was not disappointed with the service of Jesse LaPadula he was very attentive and made my experience very pleasant any time I visit here again ill be pleased to eat here and have him provide more stellar service

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank srinaldi14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGMAR, General Manager at Holiday Inn Binghamton - Hawley St/Downtown, responded to this review, February 24, 2014
Thank you for your warm comments about our restaurant and our server Jesse. He will be very excited when I post your comments. Thank you again! Bob Greene, General Manager
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453 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
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  • Any
English first
Long Island, NY
Level 4 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 18, 2014

We booked our room after reading the response to reviews that the hotel rooms have been renovated this winter. When we inquired at the check in, we were told that remodeling hasn't taken place yet. No other problems at check in. Easy free parking. Overall clean hotel. Room pretty cramped and outdated. Tiny window overlooking the river, if one jumped over the bed and the desk, and half the tiny window covered with heavy drapery.
The worst part was the bed and pillows, sagging mattress and old pillows.
I hope that they go ahead with the renovations soon.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarjanLongIsland_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGMAR, General Manager at Holiday Inn Binghamton - Hawley St/Downtown, responded to this review, February 19, 2014
Thank you for writing of your experiences while staying at our hotel. I am so sorry you received a terrible mattress as that is no way to sleep. We have renovated two of our eight floors at this point.
Thank you for stating you found the hotel to be clean with easy parking. If your travels bring you back, it would be my honor to tour the renovated rooms with you!! Bob Greene, General Manager
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Wilmington, Delaware
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 11, 2014

Wonderful hotel, beautiful location with exceptional staff. The restaurant was extremely understaffed on a very busy Saturday evening, with over 30 guests waiting to be served a cocktail and/or order a meal. The bartender was unwilling to hustle or wasn't accustomed to serving more than two people.
I was able to call the restaurant, while sitting at the bar, and finally order a meal. Graciously brought over by Mr. Jesse LaPadula. I would dine there again just to see Mr. LaPadula as he brought us breakfast to our room and superior service was stellar! Thank you!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kimberly828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGMAR, General Manager at Holiday Inn Binghamton - Hawley St/Downtown, responded to this review, February 13, 2014
Thank you for those wonderful comments regarding our server, Jesse LaPadula. The restaurant was very busy that evening and I was thrilled to read you received stellar service from Jesse for both dinner and room service breakfast the following morning. He will be very excited when I post your comments. Thank you again, Bob Greene, General Manager
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Hilton, New York
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 11, 2014

We hold meetings here several times a year and always find the staff to be very friendly and helpful. They are always attentive to our needs. On this trip we continued our meeting in the bar and had a wonderful time. Our server, Erika, was delightful and made our stay memorable! Thanks for the great service.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Honey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGMAR, General Manager at Holiday Inn Binghamton - Hawley St/Downtown, responded to this review, February 12, 2014
ProPhotoGirl, thank you so much for holding your meetings at our hotel as we really appreciate the business! I love hearing the comments about my staff and will personally thank Erika for being so friendly and helpful! Next time you are here, please stop in and say hello! Bob Greene, General Manager
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Warwick, New York
2 reviews
Reviewed February 4, 2014

Hotel was average. We had a good experience. We had dinner in the restaurant at the hotel. The menu was limited, but I have to say we had a GREAT waiter. His name is Jesse LaPadula. He made great conversation not only with the adults in the party but the children too. Very funny and entertaining. I would eat there again and request to have him as our waiter.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoyM1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGMAR, General Manager at Holiday Inn Binghamton - Hawley St/Downtown, responded to this review, February 5, 2014
Thank you for posting to Trip Advisor your comments during your recent stay with us. I was thrilled to read your comments about Jesse, as he is a very nice your man. I post all comments and he will be very excited to see what you wrote about him. Thank you again! Bob Greene, General Manager
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Freehold, New York
1 review
Reviewed February 1, 2014

The meal I ordered was not cooked correctly and the dessert was less than up to par however, our server - Jesse LaPadula - was outstanding. His professional and pleasant service made the former almost inconsequential. I'm not sure I would dine there again but I can say without a doubt I would request his service again if I did.

Stayed February 2014, traveled with family
Helpful?
Thank Fishanhook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGMAR, General Manager at Holiday Inn Binghamton - Hawley St/Downtown, responded to this review, February 3, 2014
Fishanhook, thank you for posting on Trip Advisor of your restaurant experience and please accept my apologies for the quality of the food. Jesse is a terrific young man and I was pleased he made your experience memorable. I will be sure to show him your review!! Bob Greene, General Manager
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Long Beach CA
Level 5 Contributor
70 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 20, 2014

I stayed here in July 2013. There was a huge wedding going on at the time, so the halls were loud and the one elevator was hard to get. The rooms smelled and seemed old and worn. The toilet seat cover was broken and fell on my hand. My brother paid the same amount for his room and only had about a foot between the bed and the dresser/TV stand (my room had 2+ feet in that space). On the bright side, it is conveniently located, reasonably priced, has a nice view of the river, and has comfy beds. For me, the cons outweigh the pros, and I probably would not stay there again.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank photoggirl1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGMAR, General Manager at Holiday Inn Binghamton - Hawley St/Downtown, responded to this review, January 21, 2014
Photogirl1000, thank you for taking the time to blog on Tripadvisor regarding your stay here this past July. I must say how right you are that the hotel needs an updating and that's exactly what we are doing this winter. We are upgrading all of the guest rooms along with some of the public areas. I will bet if your travels take you back to our hotel, you will be pleased! Bob Greene, General Manager
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Additional Information about Holiday Inn Binghamton - Hawley St/Downtown

Property: Holiday Inn Binghamton - Hawley St/Downtown
Address: 2 Hawley St, Binghamton, NY 13901
Phone Number:
Location: United States > New York > Binghamton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 13 Hotels in Binghamton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Binghamton - Hawley St/Downtown 3*
Number of rooms: 237
Official Description (provided by the hotel):
Relax in our comfortable and newly re-designed guest rooms with our signature sleep package and crisp new cotton bedding. Stay in contact with work and friends with our free WiFi or simply enjoy amenities that make your stay feel at home like microwave, refrigerator, coffee maker, iron and board and hairdryers. Dining is an easy decision when children 12 and under dine for free with an adult. ... more   less 
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Also Known As:
Holiday Inn Binghamton - Hawley St/Downtown Hotel Binghamton
Binghamton Holiday Inn

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