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“Too busy- poor experience”

Chili's Grill & Bar
Ranked #10 of 63 Restaurants in Bethpage
Price range: $1 - $20
Cuisines: American, Southwestern, Barbecue, Mexican
Restaurant details
Reviewed December 28, 2012

This location was quite busy when we arrived with 4 people in our group. As soon as we saw lines at the door , but empty tables, we realized that this could be bad choice.
It was..... We waited at the bar and while we liked the service and bartender was nice, the he did not advise us of a two for one promotion and so our drink order was doubled.
When our table finally became available,we were seated in a busy section handled by two servers.
Our order was taken quickly and drinks were fast (this time we were told of the promotion).
After a long wait our server came to drop something at the table, and I inquired on the status of our appetizers. He promised to check. Finally a manager came to apologize for the delays and acknowledge they were unable to keep up. She deducted the appetizers from the bill as a courtesy which made us happy. The manager was very professional and personable.
Our appetizers arrived and were good.
Then we had another long delay for our main courses, and 2 of the 4 were cold!
We gave up and ate it and wanted to leave but we had to wait and wait and wait for our check and for it to be processed. I found it ironic that the check had a request for a survey which I was happy to plan to fill in later at home.
But when the signed credit card receipt was returned, the itemized check with the survey details was not included. We concluded the staff did not want to be criticized on the survey, but I also lost the chance to win the prize for the survey.
Overall , a poor experience.

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    • Food
2  Thank pine129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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27 - 31 of 36 reviews

Reviewed December 28, 2012

Be sure to check your food before driving away! Half the food I ordered was not there, they substituted other items without asking, are are stingy with the portions. After driving several miles home, it was pointless to drive back. Contacting guest relations is a waste of time. They don't care and will just reply with bogus emails and do nothing, not even apologize. I will never order from them again or even go into one of their crappy restaurants.

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Thank kevin d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

The place is a little noisy and attracts young and family crowds. Service is always good and prompt. We often have lunch there and the lunch salads (buffalo chicken strips, asian or tropical are filling, but light enough to be both tasty and plentiful. A nice place to meet with friends for lunch.

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Thank Adventurer2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2012

Chili's has mediocre food, mediocre service, and is usally crowded and noisy. I prefer a lot of other casual dining restaurants to this one.

Thank Erica D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2012

the chicken cutlet did not taste like real chicken, I think it was pressed chicken like you get at a fast food chain restaurant.

10  Thank ned m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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