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“A disappointing evening, to say the least.”
Review of Bedford Post Inn

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Bedford Post Inn
Ranked #1 of 1 Bedford B&B and Inns
Certificate of Excellence
NY
2 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“A disappointing evening, to say the least.”
Reviewed October 25, 2012

As the Publisher of a well-respected epicurean magazine, who spends way too much time at good restaurants, I was excited to sample the food and ambiance of the Bedford Post Inn. We were a party of six that arrived for the 8:30 seating. A very aggressive waiter who nearly insisted that the table start with a glass of Champaign set the tone of the evening immediately. After the third “No, thank you,” and an inkling that he had failed at his first up sell, we were allowed to order our cocktails. While the service was aggressive at first, it was very slow for the remainder of our dining experience.

Now, for the food. We found some interesting starters on the menu, but our selection was very limited by the number of plates that the restaurant had run out of prior to our seating. We eyed the seafood plate at the table next to us and decided to add that to our starters. When the plate arrived, we immediately noticed the most alluring part of the dish- the two-dozen shrimp were missing!! Once the waiter was tracked down, we were told that the restaurant had also run out of shrimp? Did they think we wouldn’t notice? Or not care? Feeling a bit duped, we sent the dish back and finally moved on to our main course.

One of the most exciting aspects of the Bedford Post Inn was the open wood-fire roasting, which ironically turned out to be its biggest downfall! I ordered pork, cooked over an open flame. My first bite was every diner’s nightmare, it was sushi raw, and I nearly gagged. The table was so turned off by the site of the raw pork that those who ordered the chicken became suspect and were reluctant to eat it, as it appeared undercooked as well. The Manager, Peter, apologized for the pork, seafood and the overall horrible experience, saying “everything that could go wrong with this table did,” to which I responded “unfortunately it was my table.”

The restaurant took the pork off the bill, and offered us an after dinner drink and some desserts. We passed on the drinks, tasted the desserts, which were the best part of the meal, and ran out of there with a $600 bill. What a great night!

Greg Slattery
Publisher
La Cucina Italiana Magazine


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  • Stayed November 2011, traveled with friends
    • Value
    • Service
Helpful?
19 Thank greg s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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141 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
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denver
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed October 17, 2012

We spent 2 nights at the Bedford Post Inn. We upgraded to what we were told was the best of the 8 rooms. It was the size of a small double room with a little balcony. We had to move a chair from the spacious bathroom to be able to both sit in the bedroom to watch TV. There were some nice touches, like home made cookies at bedtime, but in the morning, there was nobody to speak to until 8 AM to get the included continental breakfast. They say they have free Wi-Fi, but it only seems to work in the TV -Library room. That was annoying. As was the night we wanted our car keys to go out to dinner and nobody was around the lobby for almost 15 minutes. They seem to be very short staffed, even though the employees try to be helpful. Rather than a Relais and Chateau property, I viewed the Inn as more of a bed and breakfast. It would be nice if they offered hiking paths and other suggested activities other than just yoga. We went to New Canaan to visit Phillip Johnson's Glass House (about 30 minutes drive- you need reservations) which was the highlight of our stay in the area. They do not give guests any information about shopping or other things to do that would be interesting. A real missed opportunity. Like other reviewers, it is OK, but could be terrific with some more professional effort.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank JWRDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level Contributor
69 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed October 10, 2012

The Bedford Post Inn is a Relais and Chateaux property, so we expected it to be of high quality and it was. The room was very comfortable and well appointed. It and the bathroom were very clean and well maintained. The room service breakfast was very good. The hotel, which has only 8 rooms all located on the second floor of the property, was quiet. We note the mixed reviews about the service. We found the service to be friendly in the American manner but not overly competent (save for the room service breakfast, which was quite good). Is it the caliber of service one sees in European country inns of similar quality? No, but then we did not expect that in the US. We found it peaceful and enjoyable and we would return if in the area.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank LeighCole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucks County PA
Level Contributor
62 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed October 6, 2012

We have stayed at several Relais Chateau properties & one expects a certain level of guest services when staying in hotels with this designation. This property is a real stunner but it is not guest centric & arrival is confusing for overnight guests. The muddy gravel parking lot makes one pause before stepping out of the car & the signage that points one towards the kitchen staff door for arriving inn guests, is not welcoming. Especially when the kitchen staff looks at you with annoyance rather than that automatic smile.

The room was nice, but its main feature, a slash of shuttered windows overlooks the above mentioned parking lot & kitchen delivery entrance. The deck overlooked the cedar rooftops & chimney exhaust for the kitchen. It was really pretty, but one did not feel that precious sense of privacy & quite.

I really had to wonder with the huge amount of money spent on the restoration why the parking & overnight guests entrance were so wonky. Surely in discussions this must have come up.

The restaurant staff was superb, our dinner was good, we ate outside. I ordered the steak which was $45. That was all that was on the plate- no sides. I asked when ordering it if perhaps there was rice, potato, a starch of some sort but no, the only side for an additional cost, beside a salad was baked carrots with cumin. The steak was very good but lonely on the plate- kinda odd.

We had dessert at the fire pit, here the staff excelled as it was our anniversary, they graciously served us there & we enjoyed the fire.

We too had to search for front desk service as we tried to enjoy the wine & cheese but there was no wine left & the cheese was not to be seen.

The final blow was the 7:45AM wake up call from the grounds crew, a solid hour of leaf blowing, most of which was under our window. This was then followed by the maid reorganizing the service closet that was behind the head of our bed, at 8:30AM. It sounded like vermin in the walls. I actually got up, opened the door to see what was the noise & there she was on a stool head in the closet moving boxes etc. So much for a restful morning.

At check out we mentioned the leaf blowing & maid only to be told "sorry about that, our overnight innkeeper, mentioned it to me & I am sorry." If the innkeeper was aware of it going on why did she not go out & say stop the noise, guests are (or were) sleeping!

I hate to write a cranky review, but when your overnight tariff is over $600, you expect a certain level of service & thought towards the experience of the guest. It could all happen here, but to be Relais Chateau, much work needs to be done.

Room Tip: This is tough, the front of the inn faces the Post Road which seemed busy until late at night, teh b...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Wilhelmenia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 4, 2012

We had an enjoyable stay at the Bedford post inn, but our experience was marred but average service. The setting is beautiful and our room was stunning (room 1). We were also encouraged to enjoy wine hour - which we then had to go to reception and ask for ... Another couple joined us and drank from water glasses as the staff, whilst eventually acknowledging the couples arrival, did nothing to ensure they were served. It all seemed confusing and odd. We were looking forward to the after dinner fire pit - but alas it was cold and clearly not happening when we returned. The breakfast served in the room consisted of four mini croissants - less than impressive. This property has so much going for it. The ideas are all there but the staff are lacking and need training.

Room Tip: Room one is large and very nicely appointed.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank FPerman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
108 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed September 30, 2012

My husband and I stayed here at the start of an 11 day trip around upstate New York and the Hudson Valley. It took us only 1 hour and 15 minutes from the Avis rental agency at JFK and what a world away from it all.

Nestled against a rolling hill to a country road, the Bedford staff greeted us with 2 glasses of wine, a very nice gesture after forging our way through Queens and the Bronx to Bedford. Our room, a deluxe king, was spacious and airy with a gorgeous bathroom that included a large double sink, shower, and separate clawfoot tub. Very plush! It also had a sweet outdoor deck with a small table to sit and enjoy our wine and the beautiful sunset. The bed was quite plush as well, with a cozy throw across the foot of it and a gas fireplace in the corner. It was quiet and we had a wonderful sleep. Breakfast was brought to us at the appointed time which included french press coffee and several housemade pastries.

We didn't have time, unfortunately to participate in the yoga sessions, but if we come again I would definitely do so. We would also definitely spend more than one night here - we had a great Jetsetter rate, which helped, but would be willing to pay full price as it exceeded our expectations in all ways - service being #1.

We opted to eat at the Barn outside, even though it was a little chilly out. Our meal was incredible - and we are somewhat of San Francisco food snobs. I had a rabbit ragout with paparadelle, and my husband had a filet mignon. Both were superb. The service was wonderful, and at no time did we feel we were forgotten outside; in fact we felt pampered. The chef came out and visited the tables to insure that all was well, as did the maitre d', and of course our server and the other waitstaff. If I lived nearby I would certainly be making plans to visit the restaurant on a regular basis as the menu was creative and delicious.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sanfrann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vacaville California
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 23, 2012

We visited the Bedford Post Inn for Breakfast a few days after Labor Day 2012. Beautiful Hideaway, great breakfast. An utter jewel in the heart of Upstate New York. Service was excellent, quality of the food, excellent, and the property was in "First Class" condition. Will be a pleasure to return there to spend more time.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Birdymaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bedford Post Inn

Property: Bedford Post Inn
Address: 954 Old Post Rd, Bedford, NY 10506-1216
Location: United States > New York > Westchester County > Bedford
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Bedford
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Bedford Post Inn 3.5*
Number of rooms: 8
Official Description (provided by the hotel):
Welcome to Bedford Post, set in the heart of Westchester, at 954 Old Post Road in Bedford, NY. Bedford Post is home to an eight-room luxury inn, a yoga studio, and two distinct restaurants: The Barn, for casual dining, and The Farmhouse, our more formal dining room. Reservations are gladly taken up to one month in advance at the Farmhouse, and two months in advance at the Barn. Join us for daily classes, workshops and events at The Yoga Loft. ... more   less 
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Also Known As:
Bedford Post Hotel Bedford

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