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“Beautiful setting spoiled by service”

Bear Mountain State Park
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Circle Line: Bear Mountain Full-Day Cruise
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Private New York City Area Bike Tour
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Athens, Ohio
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Beautiful setting spoiled by service”
Reviewed August 16, 2014

First of all, the setting was beautiful as you would expect from state park type lodging. The rooms were well appointed and looked like they were decorated with a Cabela's catalog. However, this is were the charm ends. Finding the lodge provided additional stress to an already long day of driving (10 hours) and their address is not recognized by GPS. The phone tree does not allow you to talk to a human nor provides you access to any of the lodge staff. Upon arrival we were greeted by a most unpleasant desk attendant, closed dining facilities, broken WiFi, and not even an ice machine for guest. The continental breakfast was terrible, I have had better at low cost budget hotels. A total lack of attention to detail and guest services clearly falls on management and a state administered system that does not understand how to run hospitality services. I would not want to judge the entire New York state park system on this one, first time experience, but it would be doubtful if we took another chance at a bad stay. My wife and I tried to be as nice and considerate when checking out and mentioned we did not have a very nice experience and the morning desk attendant said she was sorry and would pass that information to management and was sure they would contact us...... however, there was no follow-up. But given the lack of customer service to date, we were not surprised.

Visited August 2014
1 Thank Travel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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465 reviews from our community

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New Jersey
Level 6 Contributor
217 reviews
67 attraction reviews
common_n_attraction_reviews_1bd8 86 helpful votes
“Nice family gathering place”
Reviewed August 14, 2014

With a pool, walking zoo, museums, Revolutionary War forts, and the Hudson River dock and trails...the park is a fun place for a day away to BBQ and hike.

Visited August 2014
Thank PatientX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitehouse, Ohio
Level 6 Contributor
130 reviews
27 attraction reviews
common_n_attraction_reviews_1bd8 70 helpful votes
“Not Customer Friendly”
Reviewed August 7, 2014

They charged us $8 and all we did was park for a minute to get directions. They almost wouldn't let us in at all because we had an RV. There were only a couple hiking trails to choose from, and they were too difficult. So we moved on to Sterling Forest S.P. And had a much better experience.

Visited August 2014
3 Thank Mwietro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
25 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 25 helpful votes
“Spectacular View Beautiful Relaxing Place”
Reviewed August 5, 2014

It a great place to escape for a day from the hustle bustle of NYC. You would not believe that in only 35 miles north from New York City you can be in a whole new world, a different environment. There you can enjoy spectacular views of mountains and the Hudson River with lavish trees etc.
There are places to picnic and a lake to row boat.
This is important not to miss. Look for Perkins Memorial Drive in the Bear Mountain State Park. Drive up to the top. There is the Tower that you can go up 4 flights and it will give you a great view of all around . Also, it is a very nice spot to take pictures on top of the hill. But But, my biggest wow was, when you start to drive (or go) downhill, after a few hundred yards, there is a road to the right. There is a sign “scenic drive”. Drive down approx ½ mile or less. You will come to a lookout area. Stop the car and go out (carefully if you have children, steep cliff down) you will have a stunning view of the mountains below with the Hudson River and the Bear Mountain Bridge . It is just awe. We took many pictures. It was a wonderful time. I would recommend a must for everyone.

Visited July 2014
4 Thank vacationNusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 6 Contributor
1,403 reviews
592 attraction reviews
common_n_attraction_reviews_1bd8 458 helpful votes
“Excellent hike...wear good hiking shoes & prepare for steep inclines”
Reviewed July 28, 2014

What a great hike with awesome views. I highly recommend starting at Major Welch Trail to the top and follow the loop around taking the Appalachian trail to the bottom (keep following the lake near where the boat and canoe rentals are located and towards the end, this trail starts and is designated by a white flag with a red circle in the middle). The total trail is 2-3hrs depending on how fast you go and how much you stop to enjoy the beautiful views. The Major Welch trail is steep in some parts including walking on flat uphill rocks and has much better views than the other trail. Also, I think the stairs are much easier to traverse down than the Major Welch side. Only cost is for parking and water if you want it (at the top, there are vending machines with water, soda, etc). There is also a portable restroom at the top of the mountain if you need one.

Visited July 2014
Thank Shelliu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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