We used to take day trips to Bear Montain often, many years ago. When we heard that the Inn was recently renovated, we thought what a perfect way to celebrate our 20th wedding anniversary - back to a place we always enjoyed. Our anniversary is July 4th. We understand that Bear Mountain is a State Park, but we never thought we would be stuck in the amount of traffic we were in. This led to our first negative experience because we were told that the parking lot was full - REALLY? - what about your overnight guests?! When we finally got the attention of one of the State Troopers blocking off the entrance and told them we were guests, they let us through. Checking in was another nightmare. About 2 weeks prior to our arrival, I had requested early checkin, was told they would try and get us our room as quickly as possible. The young girl checking us in had not knowledge of this request and of course, our room was NOT ready (this was about noon). I made a bit of a fuss. She disappeared for about 20 minutes. Upon her return, she looked at my husband and said: "may I help you?". My husband said you were checking on our room. She said oh yes, it's ready. YEAH! When we got to our room, the maid was just about leaving and made some rude comment about how the room was not supposed to be ready until 3:00pm! We reserved the King Suite, and though the room is big - separate LR and BR, it's lacking in amenities. For example, there are 2 TVs, but only ONE remote, the lighting is very poor, the air conditioning was hard to regulate, there wasn't any "hotel guide", and though there was a coffee maker, they supply you with grinds for a pot of at least 4 cups, yet the pot only brews ONE cup!!! REALLY? Also, if you are a tea drinker, well, you're out of luck. Let's fastforward to checking out. We were supposed to get the AAA rate. As a matter of fact, the young woman who had checked us in, took my husband's AAA card for proof. Well, you guessed it! - they were charging us the full rate!! It took about 15 minutes for the woman checking us out to make the correction - unbelievable! On a final note, the continental breakfast was awful - the danish were stale, the selections were minimal, and they did not offer any juice. We really wanted to love this place. We really wanted our 20th anniversary to be special. Unfortunately, the whole experience was terrible. By the way, we stayed at The Inn, not The Lodge.
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- Also Known As:
- Bear Mountain Hotel Bear Mountain