As one of my tablemates said last week, "You're not in New York anymore." I am not saying that in a snobby way. I live in Beacon. But Swift is trying to be a NYC restaurant in Beacon so they have to work a little harder, especially considering the prices. I'm sure it's not easy finding and training waitstaff, but the training seems to have been focussed on being cool instead of competent.
That said, the view is worth the price of admission. I'm a view freak and this one makes up for deficiencies in service.
I'm sure with time and proper management Swift can make it happen. I hope so.