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“Rude, rude, rude”
Review of Isamu

Ranked #27 of 77 Restaurants in Beacon
Cuisines: Japanese
Restaurant details
Reviewed August 7, 2012

First let m say how much I love good sushi...and to make this doubly disappointing for me to report, their sushi is quite good.. What is horrendous are their people skills. I have been to this restaurant many times. Service has always been curt and unfriendly but as I said, I love sushi. Never Again will I give them my business. The time before last i got take out. When I looked at my bill I saw they had charged me extra for "crunch" which I did not request. I questioned it but the young woman started raising her voice, waiving a menu in my face and yelling something to the effect that everything had "crunch", I let it be and just paid the extra. Stupid me...and then I actually went back the following week for lunch. I ordered two spicy tuna rolls with avocado and two pieces of sushi along with a green salad. I also asked for a cup of green tea. The food should have been colder. The rolls were room temperature. Now let me explain something about the menu. They list things such as spicy tuna and any any add-ons are extra. There is nothing listed on the menu I was shown saying that every roll had panko. Not everyone wants that. Hello! When I was given my bill they had charged me extra for panko which was not even in my rolls (and extra for a cup of green tea...unusual I think). I only questioned the extra on my bill for the crunch. It was only $2.00 extra and i very nicely asked for it to be removed from my bill. The waitress went ballistic. Long story short, she got in my face waiving the menu around babbling about their being a mistake on the menu. I just told her to fix the bill. Sh refused and was very aggressive and abusive. There was a Beacon councilwoman and her daughter sitting beside me who witnessed the entire exchange. They were in full agreement re the attitude and suggested I contact the beacon free press. They also decided it was their last visit. Too bad. No way to run a business.

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Thank lilacrosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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49 - 53 of 57 reviews

Reviewed July 23, 2012

we had a quick bite when we came into town, it was the only reataurant that we saw still open at 10:20, we had no choice but happily it was great place to eat. the service was ok but the sushi and food were delicious. I had the spicy crispy tuna roll and negimake. and my friend had wasabi tuna dumplings and pork katsu. the pork was a little dry but otherwise everything was delicious. After we left we saw a couple of other places to try over the weekend.

Thank Pat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2012

OK chinese food -very greasy though. Avoid the Sushi stuff, that they dont know how to do it. But the chinese dishes are passable . Just a decent eat, nothing more

Thank mendiratta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2012

We were thrilled to find Isamu still open after nine pm as much of Beacon looks very quite then.
Those of us who ordered the Japanese fare such as sush found it quite good. We also ordered an avacado salad (a work of art), brocolli with garlic, and two
Chinese seafood dishes.We found it a bit odd that the Japanse food seemed fresher and better prepared than the Chinese dishes considering that the staff is primarily Chinese.The restaurant
has a modern shibui look to it. We were happy to see many customers obviously enjoying this unique (for Beacon I suspect)dinning experience!

Thank citycat66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2012

We were on our way back home to Boston from Pennsylvania when we found this restaurant on my Yelp app. it was a sunday evening and the place was full except 2 tables that were not next to each other and there was a couple on a table between these 2. The waitress did not keep us waiting and politely requested the couple if they can move to another table. they obliged and the table was arranged quickly for 6 of us. The food was served pretty quick and everything tasted so great. I've tried good number of chinese and Janpanese restaurants earlier but this is by far one of the best. No exaggeration. this was my experience. I'd recommend any one give it a try before deciding not to go based on very very few low rating reviews.

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Thank Krishna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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