We arrived in the evening around 9pm. There were two staffs at the front desk talking to each other, a mid age lady wore a Microtel T-shirt and a guy around mid twenty just wore a hoodies. When I approach the front desk to check-in, the guy with hoodies asked my last name, ID and my credit card but the lady with the Microtel T-shirt just stand next to him but did nothing. After finished process my check-in, the guy's eyes keep looking at the monitor while returning my credit card. They certainly did told me about the complimentary breakfast and how to get to our room, etc., but I never hear 'thank you for visiting' word, etc. so the over all check-in process feels like front desk process their job in hostel rather than a national chain.
As some of the other reviewers said, even though we book a non-smoking room, the first moment we entered the room, we smell smoke. I then go to the front desk and talk to the guy with the hoodies if other non-smoking room available. He said the hotel is full that night, then gave me a bottle of laundry freshener to spray inside the room (Certainly, I don't want to add this kind of chemical in the air inside the already smoky smell room).
Over all, the room price still considered reasonable in this area. Breakfast is OK for the room price, and room is clean enough for a 2 1/2 stars hotel chain. If for just pass by and stay one night, this hotel is OK, but if I come to this area again, I may consider look for other possibilities.