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Quality Inn & Suites Palm Island Indoor Waterpark
Ranked #8 of 12 Hotels in Batavia
Ontario
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“No complaints”
4 of 5 bubbles Reviewed June 28, 2006

My two daughters and I stayed at this hotel while on a quick getaway to Six Flags Darien Lake . Since we all prefer our own beds it is sometimes difficult to find a room that can accomodate the three of us but we found the executive suite here to be perfect for us. It was priced at below $90.00 a night and included 2 double beds plus a separate sitting area with a fold-out sofa bed, a very large room with 2 tv's. There was a nice indoor and outdoor pool and while we didn't eat there I did look at the menu and was impressed with the reasonable prices, especially for a hotel dining room. There's a Walmart just down the road to pick up snack items or cold drinks to put in the fridge.. It was quiet and staff were very friendly. No complaints from here.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank dianneon2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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375 reviews from our community

Traveler rating
    100
    95
    71
    58
    51
See reviews for
220
29
10
42
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
A TripAdvisor Member
5 of 5 bubbles Reviewed January 25, 2006

Staying at this Holiday Inn in Batavia, NY made our vacation absolutely wonderful. While the building is an older one, the staff is so friendly and really go out of their way to serve their guests. We traveled as a family and it was truly a great place for us to stay. Try the food in the restaurant- our kids ate for free with their Holiday Inn program- the food and service was top notch!

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed October 27, 2005

I came here for funeral for my sister for one night and ended up stayng for two. I found the people here to be very friendly and very helpful. They offerd to help in any way possible. This hotel has all the comforts of home and my room looked as if it had just recently been renovated, and kept very clean. When I come back here to visit my family for Christmas,I will definatly stay here again. I have stayed at some other hotels in the area and they they don't even come close to the comforts offerd at this one.

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed October 24, 2005

Hi,

We had the most unfortunate time of our life and that was staying at this so-called Holiday Inn, Batavia. First of all, calling this a Holiday Inn is itself a disgrace to Holiday Inn's name and reputation. There is no welcoming attitude at all. All the staff we found were either rude or strssed out. The management was terrible and lacked any kind of hospitality essence. Except for the size their operation was similar to a roadside slizzy motel. To pay 89 bucks a night is a simple rip off. How can they even pass the strict inspection of Holiday Inn is beyond me. The Holiday Inn should either check on its inspectors or somebody should go there and give a surprise visit. The rooms were rotten. It is an unhealthy atmosphere in the room. Bathrooms were so old that I would not even consider using it if I had another option.

So, please avoid this hotel and spread the word around that there are far better hotels within 20-30 miles of driving time.

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mickey2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Batavia hotels

Syracuse, NY
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed July 27, 2005

I booked this online after I [SOMEhow] concluded that this was the "best" place in the area (we wanted to spend the night after the DMB concert at Darien Lake)... I would HATE to see the "worst" place in Batavia. This Holiday Inn is pretty dumpy--even for the $89/night. The lobby is deceiving because it's decent looking, but the rest of the hotel is just plain worn and dingy. The restaurant is pathetic and I couldn't help feeling sorry for the people stuck working in this place--they were nice (including the girls at the front desk) and they''re the only reason I gave this 2 marks. Anyway, we're staying at the Holiday Inn Lake Placid in a few weeks at $300+/night (!!!) and I can only pray it'll be the opposite of this place!

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank kmbrlykat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 bubbles Reviewed October 6, 2004

Having grown up in Batavia this is where I used to stay when I came back in town for a visit. I have stayed there more than a dozen times over the years but each time it was a little more ragged. The last time I was there it was only beacuse I couldn't find anything else available. The place is just plain worn out and since Holiday Inn bought it I don't believe a single penny has been spent on fixing it up. I suggest the Hampton Inn just north of the Thruway if you want a nice quite and clean room.

Helpful?
6 Thank B52Brian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lansing, MI
Level Contributor
64 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
1 of 5 bubbles Reviewed September 10, 2004

We stayed at the Batavia Hampton Inn in August. It is a disgrace to the Hampton Inn name. Outside appearance is good but once you get to the door, it changes dramatically. Non-working elevator, skid-row filthy entrance, mildewed shower tile, bathroom door too warped to close, draperies hanging loose from the rods, dirty carpet, lobby almost devoid of furniture. And they have a 48 hour cancellation policy which makes it impossible to cancel once you've seen the horrible conditions inside. Why Hampton Inn hasn't closed this place down is beyond me. Sleep in your car if you have to, but avoid this place at all costs!

  • Stayed August 2004, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SpartanFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Palm Island Indoor Waterpark

Property: Quality Inn & Suites Palm Island Indoor Waterpark
Address: 8250 Park Road, Batavia, NY 14020 (Formerly Clarion Hotel Palm Island Indoor Waterpark)
Phone Number:
Location: United States > New York > Batavia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 12 Hotels in Batavia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn & Suites Palm Island Indoor Waterpark 3*
Number of rooms: 195
Official Description (provided by the hotel):
Home of the Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Quality Inn & Suites Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more   less 
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Also Known As:
Holiday Inn Batavia
Batavia Holiday Inn

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