We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The Place to Go for Whole Family” 5 of 5 stars
Review of Quality Inn & Suites Palm Island Indoor Waterpark

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Quality Inn & Suites Palm Island Indoor Waterpark
Ranked #6 of 13 Hotels in Batavia
ontario
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“The Place to Go for Whole Family”
5 of 5 stars Reviewed August 15, 2014

My family and I travel quite a lot, and especially enjoy going to Batavia New York....There is a casino there as well as live horse racing (in season). After trying several hotels, we have settled on the Clarion. When we have the children with us, there is the water park, which they love! The staff is very helpful and the rooms are always clean. The hotel is situated close to the interstate but not close enough to hear the noise. This is our "place to stay" when visiting the area. When you check in you are offered coupons for the hotels bar and restaurant as well as a $5.00 play at the casino should you be going. See you there! Cindy S.

Room Tip: We like staying in the JR Suites...but not on the 1st or 2nd floors, as the windows in them look int...
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank hariydog99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, General Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review, August 21, 2014
We're so glad that you've made us your regular place to stay. We certainly appreciate your returning business. With our waterpark, and close proximity to the casino, we're able to provide an enjoyable stay for the entire family. It's good to hear that you've been able to take advantage of so many things we offer to our guests. Thank you for your kind review! We can't wait to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

345 reviews from our community

Traveler rating
    93
    89
    65
    51
    47
See reviews for
198
27
10
37
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • Any
English first
Albany, New York
1 review
5 of 5 stars Reviewed August 13, 2014

While traveling upstate, me and my wife and child made a stop in Batavia, there were several choices within the area to stay at, however, when we were looking online, the water-park was what made this hotel stand out to us. We were not disappointed. The staff were all friendly and polite, the rooms, common areas, and pool areas were all very clean, and, overall, our stop at the Clarion was definitely a highlight of our trip. Definitely would recommend the Clarion to friends and family.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, General Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review, August 21, 2014
We're so glad to hear that you enjoyed your stay here! Thank you for sharing your experience with us. We're looking forward to your next visit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trenton, New Jersey
1 review
4 of 5 stars Reviewed August 13, 2014

If you stay at the Clarion you need to meet Sibon at the front desk.she has the best recommendations and goes out of the way to help. the hotel is very comfortable and well located too-but she is real star. they also has waterpark but we didn't use it.

thanks Sibon

  • Stayed August 2014, traveled on business
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Josh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, General Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review, August 21, 2014
Thank you so much for your kind review! I have passed on your compliments to our staff. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 12, 2014

As a senior, we aren't interested in the Water Park, but we would have loved to be able to relax by the outdoor pool and have a quick swim. Nope, gotta pay $15.00 to walk through the water park which the pool is part and parcel of it. We were supposed to be given a $5.00 gift for the casino (see ad in elevator) but they'd run out. A free appetizer with entrée in Oasis, chef's choice of 1 which is deep fried cheese sticks. We can't eat that which most seniors can't and were not given the alternative of a cup of daily soup. So we were charged for that cup of soup. Why not 2 choices. Even 3 choices, a small side green salad or cheese sticks or a cup of soup of the day. Small things perhaps, but room for improvement. Until that time we'll stay somewhere else.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Eleanor W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review, August 13, 2014
On behalf of our entire team, please let me apologize for failing to exceed your expectations. The feedback you've provided for us is very helpful, and we will definitely be using your input to enhance the stays of all our future guests. Our goal is to provide an exceptional experience for guests of all ages.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Batavia hotels

Amherst
1 review
5 of 5 stars Reviewed August 10, 2014

Great staff- everyone we spoke to was friendly and helpful - the kids loved the water park, and we were impressed with how clean it was! Highly recommend to anyone staying in the area! One of the best by far.

  • Stayed August 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mschaffo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, General Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review, August 13, 2014
Thank you for sharing your experience with us! We love hearing that we have delighted our guests with both our service and facilities. I have shared your compliments with our staff. We certainly hope you are able to stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
1 review
5 of 5 stars Reviewed August 6, 2014

I really enjoyed my stay there I have a daughter with special needs and this place was not to overwhelming for her.I was also able to have a room looking into the water parkso i can keep an eye on my older children. I also enjoyed the quite clean environment. The staff was friendly and curious. We also enjoyed the breakfast buffet .Looking forward to returning soon.

  • Stayed June 2014
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank tunisiajack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, General Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review, August 13, 2014
Thank you for taking the time to review our hotel. I am very happy to hear that you enjoyed your stay and that all of your children had fun in the waterpark. The satisfaction of our guests is very important to us. We're looking forward to your return visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 5, 2014

On the last leg of our trip, this was the most brilliant surprise one could have asked for. Took the family (of 6, no less!) to an adventure trip in Manhattan. The trip overall was an amazing break from the dull Toronto Suburbs but this hotel made it all the more worth it on the drive back.

We called the hotel at around 11pm of the night we were to arrive here; a very pleasant front desk staff (Becky) took our call and greeted us cheerfully at 2:00am. Our initial room assignment was a bit sketchy but Becky fixed it in less than 3 minutes. Getting a full suite for the price of a standard room was just the start. In celebration of my baby-girls' first birthday Becky obliged us with some complementary passes to the water-park; what a great gesture of customer service.

The water-park is intimate, yet clean and friendly. We had a blast there winding down for the final leg of the journey.

For those writing bad reviews, please, don't compare this with a Hyatt Regency, it is listed as a 3 start hotel and it surely delivers well above that!!!

Room Tip: Suite is your best option. Spacious with mini fridge and microwave; if you can dish out another $20...
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Afzal_n_Hiba_Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, General Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review, August 13, 2014
When I read your review, I was thrilled to hear that we were able to provide you with an exceptional ending to your vacation. We pride ourselves on our great customer service and quick responses to any problems that may arise. I have passed on your compliments to Becky, and I certainly hope you will stay with us again the next time you are in town.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Batavia
0.2 mi away
BEST WESTERN Crown Inn & Suites
0.3 mi away
La Quinta Inn & Suites Batavia
0.3 mi away
Holiday Inn Express Hotel & Suites Batavia - Darien Lake
Show Prices
Show Prices
Show Prices
0.3 mi away
Red Roof Inn Batavia
Red Roof Inn Batavia
#4 of 13 in Batavia
4.0 of 5 stars 109 reviews
0.4 mi away
Hampton Inn Batavia
Hampton Inn Batavia
#1 of 13 in Batavia
4.0 of 5 stars 375 reviews
0.4 mi away
Comfort Inn
Comfort Inn
#8 of 13 in Batavia
3.5 of 5 stars 114 reviews
Show Prices
Show Prices
Show Prices

Been to Quality Inn & Suites Palm Island Indoor Waterpark? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn & Suites Palm Island Indoor Waterpark

Property: Quality Inn & Suites Palm Island Indoor Waterpark
Address: 8250 Park Rd, Batavia, NY 14020-1275 (Formerly Clarion Hotel Palm Island Indoor Waterpark)
Phone Number:
Location: United States > New York > Batavia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #6 of 13 Hotels in Batavia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn & Suites Palm Island Indoor Waterpark 3*
Number of rooms: 195
Official Description (provided by the hotel):
Home of the Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Quality Inn & Suites Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Orbitz, Hotels.com, Odigeo, Agoda, Priceline, Choice Hotels and Travelocity so you can book your Quality Inn & Suites Palm Island Indoor Waterpark reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Batavia
Batavia Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing