This hotel is an older unit, as are many similar hotels in the area, but the maintenance staff needs to get on the ball. Wall paper was peeling, tiles were missing and there was an exceptionally odd lack of furniture in common areas. Visitors step out of a damaged elevator into a large reception room on each floor to no furnishings what so ever. It feels like they have had a garage sale and were left empty. The furnishings they have scream "1990s" and "Clean Me!" Generally, this hotel is being let down on two ends: 1) the maintenance staff are not on top of the needs of an older hotel and 2) corporate needs to invest in the property. When I see signs of ill repair and upgrading needs, the root cause usually comes back to corporate management failure. I am, though, conflicted in this review because the staff (including the site management) was truly wonderful. The desk staff was exceptional and would be right at home in a posh resort. The programming staff also did an exceptional job of offering promotions for their on site restaurant and even provided a movie night for the kids to give the parents some respite. In short, on the hotel end, the establishment was clean and the site staff, outstanding, but corporate needs to support the hotel.
The water park was cute and was very appropriate for smaller children. If you are looking for a big water park hotel, this isn't it, though. The water park is a very nice added feature, but is really a giant kiddie pool. The pool area was clean and well stocked. the gift shop was sparse on products, but had all the basics. The pool staff was OK, mostly walking around in a daze as their primary focus was on the safety of the herd of children in the pool area. I was pleased with the quantity of staff. Each pool area had its own staff member, creating a very safe play environment. The hot tub was nice, but whatever designer thought it was a good idea to put it on the other side of a big fiberglass rock which has a basketball hoop on the other side, allowing stray balls to splash into the hot tub area on a very regular basis ... needs to go back to common sense school.
For a family weekend, this hotel fits the bill, but as a vacation destination, it wouldn't be a top choice - though it could be with some corporate investment in the property. Compared to other hotels in Batavia, this is a good choice as the options are a bit sparse.
- Official Description (provided by the hotel):
- Home of the Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Quality Inn & Suites Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more less
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- Also Known As:
- Holiday Inn Batavia
- Batavia Holiday Inn