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“Great mini vacation.” 5 of 5 bubbles
Review of Quality Inn & Suites Palm Island Indoor Waterpark

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Quality Inn & Suites Palm Island Indoor Waterpark
Ranked #8 of 12 Hotels in Batavia
1 review
“Great mini vacation.”
5 of 5 bubbles Reviewed February 21, 2013

Kids had a great time at Palm Island. Great mini vacation. Close to home and not very expensive. Room was large and clean. Staff friendly. Restaurant service was a little slow with servers overwhelmed by the number of customers.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Familyfuntimes42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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373 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Rochester, New York
2 reviews
5 of 5 bubbles Reviewed February 18, 2013

My daughter wanted to celebrate her 15th birthday with an overnight get-a-way. We chose the Clarion Hotel and Palm Island Indoor Water Park, about an hour from home. We invited her best friend and her friend's mother to join us. Our visit exceeded our expectation. We had a great time.

The girls spent the afternoon going down the slides and hanging out in the spa as we moms visited. We left the hotel for dinner and found many choices very near the Clarion.

Our service both at the hotel and in the water park was excellent. Whatever we needed and whatever questions we had we were resolved very quickly.

We found a great deal online. We were able to enjoy a suite at the same price as a regular room. That was a HUGE blessing which gave the girls their own space for the night! Our suite was spacious and clean. We slept well.

The breakfast was fabulous, though a bit pricey at $10 per person. Still, it was the best breakfast I've enjoyed in a very long time.

We very much enjoyed our visit and plan to return. We hope you check it out and enjoy your visit as much as we did!!!

  • Stayed February 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canandaigua, New York, United States
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed February 15, 2013

Great place to hide our for the weekend! With a hotel full of children it was amazingly quiet in our room. Which was awesome!! As a guest of the hotel it would have been nice to enjoy the hot tub but for $15 a person, just wasn't going to happen. I think the hotel should figure out a way for guets to enjoy the pool or hot tub without costing the guest a fortune! The staff was wonderful, very attentive to your needs!! We had our own entertainment right out our window on Saturday as some idiot robbed Sally's the place was crawling with police and k9 units, I hope they caught the guy and hung him.

  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gasport, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed February 14, 2013

First, I'd like to say the staff throughout the Hotel were really great. The Kids had a great time as well. I chose the package deal and yet never did receive the whole package. I was told the casino credit would be available when I left, which I thought was strange. Then when I checked out no one gave it to me then either. Overall it doesn't matter as I don't gamble but I felt that $25 of that "package deal" wasn't really part of the package, seemed shady. I do also agree that the Hotel could use updating. I think they could offer more affordable deals for families. The first time I was there in the summer the outdoor pool was closed the whole time because the lifegaurd didn't show up. I felt jipped then too. When I said something there was no compensation.

  • Stayed December 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review, February 15, 2013
Thank you for taking the time to tell us about your experience. $25 dollars free play in the casino is available at the front desk; we do not put the voucher in the package as due to the fact a number of our guests do not use it. As we have to keep track of all the vouchers for Batavia Downs, we provide those at the desk upon your request before you go to the casino or prior to checkout. We are always taking your suggestions and improving to ensure better quality service. Thank you.
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Travelers are raving about these Batavia hotels

Oakfield, New York
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed January 24, 2013

We attended a meeting at this hotel, and it is in dire need of cleaning and maintenance. The corners in the bathroom were disgustingly black. Tiles in the ceiling were broken and dirty. The heating system is in dissarray -- one meeting room would be freezing cold (literally had to wear a jacket and gloves), while another would be so hot you needed to disrobe. The banquets for close to 200 people had only 3 servers, and they were formal, sit-down dinners. Needless to say, it took a long time to serve everyone. We didn't stay the night in the rooms, but I heard horror stories of water not draining in sinks/tubs/toilets, room temperatures being unstable, etc. It's too bad that there isn't more attention to this hotel. You think the Claion brand would be embarrassed about it.

  • Stayed January 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Alicia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Island, New York
Level Contributor
248 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 bubbles Reviewed January 20, 2013 via mobile

I was very disappointed with the room we just stayed in. The hotel as a whole needs some major renovations. The carpets and walls are dingy and dirty. The heater in the room is so loud that it wakes you up during the night making it difficult to sleep. We found black hairs in our bathroom on the floor next to the tub. One positive is that the bed was comfortable. My advice is to find a different hotel if you are staying in the Batavia area.

  • Stayed January 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank kwnike13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Tonawanda
2 reviews
5 of 5 bubbles Reviewed December 17, 2012

We enjoy everytime we stay in this hotel. The kids LOVE LOVE LOVE the indoor waterpark.
Hotel employees are very nice resturants are good. Local resturants/ stores are close if needed.

We only live 45 minutes away but take our little get a away to the hotel just to enjoy a weekend out.

Room Tip: I personally like to get a double room suite, because it has the little extra room with another TV c...
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kristy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, General Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review, December 28, 2012
Thank you for taking the time to tell us about your experience. We glad to hear that you and your family enjoyed your stay in our hotel and the waterpark. We look forward to have you back in our property. We appreciate your business with us. Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Palm Island Indoor Waterpark

Property: Quality Inn & Suites Palm Island Indoor Waterpark
Address: 8250 Park Road, Batavia, NY 14020 (Formerly Clarion Hotel Palm Island Indoor Waterpark)
Phone Number:
Location: United States > New York > Batavia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 12 Hotels in Batavia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn & Suites Palm Island Indoor Waterpark 3*
Number of rooms: 195
Official Description (provided by the hotel):
Home of the Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Quality Inn & Suites Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more   less 
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Also Known As:
Holiday Inn Batavia
Batavia Holiday Inn

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