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“Nice first impression... Decent overall!”

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Quality Inn & Suites Palm Island Indoor Waterpark
Ranked #9 of 12 Hotels in Batavia
Reviewed October 3, 2012

The location was Great for me, jsut off the interstate, yet cant hear the traffic from the room! Ive stayed here from time to time, and there have been some nice updates over the last couple years... The entrance is very nice, the improved parking is GREAT! no long walks with bags anymore! the staff is very friendly. Evan was very nice to switch my room away from the elevator and laundry area, right after I checked in.

The room could be a little more updated, but For me it worked ok. Nice and spacious room and bathroom.. I was delighted that I didnt hear any screaming kids from the waterpark in my room.. maybe one day Ill have to check out the waterpark...

I think they could advertise better for the waterpark... lots of outside wallspace that is unused yet visable from interstate and front entrance.. maybe thats my sales backround!

Room Tip: Recommend away from laundry area.
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  • Stayed: October 2012, traveled solo
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3  Thank Zayne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, General Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this reviewResponded October 15, 2012

Thank you for taking the time to provide your feedback regarding our hotel. We look forward to have you back as our valued guest. I am happy to inform you that we recently installed a Sign advertising the Water Park on the front of the building. We hope you would come back and see us, Dont forget to visit our Water Park. Thank You!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (392)
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294 - 300 of 392 reviews

Reviewed August 27, 2012

Stayed here a few times. Recent renovations apparently were limited to the waterpark and the halls and rooms could use some TLC. Rooms are large, staff is very friendly and helpful. Great location with easy access to the Thruway, Batavia Downs and restaurantss.

  • Stayed: August 2012, traveled as a couple
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2  Thank Flashphan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2012

The not so good:
No breakfast, musty smell in room, decor could use a little updating & hallway carpet cleaning, a little bit more than what we like to pay without a breakfast
The good:
The room was clean and comfortable, suite type room, 2 rooms w/ 2 TV, table, sofa & chairs, good internet speed, micro & refrig (although hard to get open), wonderful staff--both late night & in morning, helpful, cheerful. Didn't use the water park so can't speak to that.

  • Stayed: August 2012, traveled as a couple
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1  Thank JAFLP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2012

we booked 3 nights and were surprised at the hotel.
we were greeted well and got our room very quickly. the room was large and had a king bed as requested. the hotel itself is dated and needs upgrade. but it was very clean. the only question and/or concern is that on our morning of departure. the bill was slid under our door, which in itself is fine. but witht the bill was 2 crackers, also slid under the door. the worst part was that these crackers were not wrapped in plastic but just left on the floor. who would eat these???? if someone had kids, i am sure that they would just pick up the crackers and eat them. the hotel needs to stop this practice.

Room Tip: ask for a room not facing the highway, if you want a quieter room.
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  • Stayed: August 2012, traveled with friends
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1  Thank justustravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2012

The bad:
~The water park hours were so limited the kids could barely use it. Sad kids.
~Desk staff, "You could have found the hours on the internet." I told them we were driving when we made the reservation. Asked for late checkout so kids could use the park. Staff, "You can check out and still use the park. They have a changing room." with huffy tone.
~Loose wallpaper, loose carpet, missing tiles, non-smoking room with smell of smoke, black mold growing in sink, barking dog, squealing kids/parents partying til 2 am (sound carries easily... could hear doors slamming from all directions). I finally called the front desk.
~Price is high for an outdated hotel with no breakfast.

The good:
~Graveyard shift front desk guy was nice.
~attractive lobby with coffee
~large room

Room Tip: Park is on the far end of the hotel. Two sets of elevators.
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  • Stayed: August 2012, traveled with family
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1  Thank Rarely R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2012

We had our wedding reception here on 8/4/12. The service and accommodations were amazing. The food was very well liked by every guest. The entire staff was friendly and went above and beyond from beginning to the very end. The hotel room was a little outdated,but I am hoping with new owners a few years ago they may be planning an interior remodel. More important to us was the reception which went 100% flawless.

  • Stayed: August 2012, traveled with friends
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Thank Jamie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2012

This hotel was great the building its self needs some updating but the rooms were really clean and spacious, I would definatly go again, the staff were really friendly, and they do have rooms facing the water park so you can see it out of your hotel window you just need to request one upon arrival. The water park was great it was really appropriate for my 5 year old. Your kids do have to be 42' tall to ride the 2 big slides. It was great value for the money.

  • Stayed: July 2012, traveled with family
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Thank leanneg g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Palm Island Indoor Waterpark

Address: 8250 Park Rd, Batavia, NY 14020-1275 (Formerly Clarion Hotel Palm Island Indoor Waterpark)
Phone Number:
Location: United States > New York > Batavia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #9 of 12 Hotels in Batavia
Price Range: $72 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Inn & Suites Palm Island Indoor Waterpark 3*
Number of rooms: 195
Official Description (provided by the hotel):
Home of the Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Quality Inn & Suites Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more   less 
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Also Known As:
Holiday Inn Batavia
Batavia Holiday Inn

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