NEVER EVER AGAIN. Staff presents caring to your face but as soon they are out of sight you are forgotten. Made it thru the first night BARELY. Maint came in next day and the bed (frame)was in worse shape (I have a Picture) after they left. Returned to the room 9pm night two and first find the door PROPPED OPEN, bed siting at a slope. Had to fight w/ front desk to get me in touch w/ a manager. Full house and no one on duty? She was too busy checking guests in. Found another handicapped room at the Comfort Inn. Next day, met the manager and he's trying to blame the frame on the last guest. He did refund us the first night.
2 years ago this property was a Holiday Inn and we tried to stay there, reserved a non smoking room (confirmed). They tried to stick us in a smoking room, that they offered to have maint spray. Stayed at the Hampton that time. Should have learned. I have now.
- Official Description (provided by the hotel):
- Home of the Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Quality Inn & Suites Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Batavia
- Batavia Holiday Inn