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“Will never stay again”

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Quality Inn & Suites Palm Island Indoor Waterpark
Ranked #8 of 12 Hotels in Batavia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Will never stay again”
Reviewed April 12, 2012

There are too many issues to list. Front desk was rude, and the manager pretended to care, but offered nothing in return for the many problems I encountered.

Room Tip: There are much better and newer places nearby to stay at.
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  • Stayed April 2012, traveled on business
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Helpful?
2 Thank hotweb101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
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English first
Kingston, NY
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 27, 2012

All I can say is that I'm glad that I was not paying for the room, and I feel badly that the entity that did pay for it will probably never know that this place is truly not a place to put up an out-of-town guest because I am too polite to tell them that. The room itself was okay. The hotel is very worn and dingy. The elevator lobbies have furniture that looks like they were dragged off the street. The corridors smell like smoke, probably because the rooms are situated so that smoking and non-smoking rooms are on the same hallways. The real clincher that this was not a place I'd ever come back to was that the last night of our 3-night stay we came back to the room around 11pm to find that directly across the hallways was one of their community rooms with a raging party in full swing, doors wide open so you could see the lineup of liquor, and people in the hallway who were more than slightly drunk and way more than slightly loud. We called the front desk to ask when might this affair be ending, and... they laughed at us! And then said they had no idea. What kind of place books guests in rooms so close to their party rooms? We requested a room change, which we got, but the inconvenience of having to pack quickly since we'd been there for two days was a little annoying. Plus the AC was really loud and you could not open the windows. We were glad to check out. Never coming back. Ever.

  • Stayed March 2012, traveled on business
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Helpful?
3 Thank MicDelp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 12, 2012

If your going here for the "waterpark", think again. We had a group of 10-11 yr. olds. There are 2 slides for them, the rest of the place is built for a 4 yr. old age group. If you go for a day pass it is $28 plus tax and if you just want to go in and watch your kids, guess what? It is $28 plus tax. What a joke. I asked for some sort of discount since I was not even putting on a suit, but nope $28 plus tax and we spent about 2 hrs. in there since it is SO small. On to the hotel. Bathrooms are so old and so small you can't even fit 2 people in them. The beds are very uncomfortable. The tv didn't work and we had to pull it out and plug it in ourselves. You get a $25 breakfast voucher and for breakfast being the cheapest meal of the day, we still had to pay another $27 for our family of 4 to eat. The workers in the restaurant looked like they just came in from changing oil in their cars - dirty clothes, etc and the restaurant was not the cleanliest thing around. Not worth the food we ate! Make the trip couple hours further to Splash Lagoon to get your money worth.

  • Stayed March 2012, traveled with family
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Helpful?
4 Thank Cindy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review, March 15, 2012
Thank you for your comments from your recent stay with us. The Waterpark is 12,000 square feet, has the 2-24’ fully enclosed body slides, an underwater lighted pool with a regulation size basketball hoop and waterfall, an oversized underwater lit hot tub, and a childrens play area with beach entry, racer slides, hand jets, rope pull showers, 5 way tipping bucket, and the arcade has over 15 brand new video games including a photo booth. There are lots of fun things to do for all ages and we are sold out almost every weekend.

On sold out days, we are unable to offer just day passes to the park. This is out of respect to our overnight guests and to ensure occupancy levels are not exceeded. The $28 price is a pass for two days and includes tax, making the price daily only $13 each. Our beds were all replaced last year with brand new, brand name, pillow top mattresses. We are glad to hear that you were able to get the television to work by plugging it in, sometimes the plugs get bumped when the housekeepers are cleaning behind the dressers. The $25 breakfast voucher is complimentary and if menu items are chosen that exceed that amount, the remaining amount is the responsibility of the guest.

The Waterpark overnight room package was built to give families the most value for their money. The package rate starts at $145 and that includes the overnight room (regularly priced $99-$119), four passes to the waterpark for two days ($120 park admission), $25 breakfast voucher, and a $25 free play to Batavia Downs. Total value of the package is approximately $269, that’s a $124 savings!!!
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Rochester, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 26, 2012

Back from a 2 day stay at the Batavia Clarion Hotel. We are a family of 2 Adults,4 kids, 3 kids range from 14yrs old to 17 yrs old. We are a very traveling Vacation Family, we are very knowledgeable family , when it comes to Hospitality Amenities . You can say, a little spoiled from all the travels. I will try not to sound negative, like everyone in this review page. Because We feel that reviews should be use for improvement & training, not punishment. Here are you Pros and Cons. Pros: 1. Great Maintenance Engineer , especially Richard, he saved our Family nights, he went out of his way to make sure our teenagers had a game console TV. Our 1st TV was an outdated old TV. 1. Cons rooms no WiFi ready, no connection ready for all game consoles. 2. Pros, very friendly house keeping department, they went out of their way to meet our needs. 2.Cons, Understaffed house keeping department for a sold out weekend , poor girls where overworked, if you have an overworked staff, you will have many negative complains. 3. Pros ,Good Front End amenities $25 casino per day, $25 breakfast per day, Buy 1 get one drink at the bar.Appetizer free with a Entree. 3. Cons, Not so friendly Front End, no smiles, looked not happy with their work, understaffed Front End, not attentive to the needs of the checking guest, supervisor sitting in the back instead of helping the staff make an sold out checking in run smoother. Front End not paying attention to the weather and no salting the entrance enough, fire place would have been nice if it would have been on. 4. Pros, Sunday Breakfast Buffet wonderful, plenty of food to keep everyone happy, Emma was a wonderful Hostess /Attendant, Brian the omelet/waffle station chef great attitude and friendly guy.. 4 Cons Again understaffed kitchen staff, Dinner to long of a wait, cold/overcooked food. Restaurant outdated seats and decor. So here is our advice to meet everyone's needs and have a very long profitable business. Better staffing for all your departments when sold out hotel. Retrained your Front End on Hospitality Job descriptions,All around from the General Manager to the Front Clerk. Keep renovating hotel, because it needs it, especially if you are trying to cater to families with all age range kids. (example: WIFI , TV A/V in all rooms, Steam clean rooms shades/curtains, new weather resistant rugs, because of the Wet guest walking around. Update A/C, Heating system. Game Room out of the Water park Area, so it can be use , when water park closes at night. More money is to be made in Game room, very bad inconvenience because it can't be use after closing water park hrs, especially older teens. Thank you to your understaffed employees , that went out of their way to meet our needs and all your guest. To owner Chan Patel: keep Investing money on renovations and upgrades and staff hiring and training and your hotel in Batavia, NY, could be a gold mine. Don't loose your guests to other Upstate NY indoor water parks. Good Luck. See you in our next family vacation.

Room Tip: no first floor rooms to much traffic and do not be afraid to ask, you will be helped.
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  • Stayed February 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank tmbaer2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRoadHospitality, Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review, March 14, 2012
Thank you so much for your honest opinion and fair assessment of your stay. We are working on all the items that you mentioned and appreciate your encouraging words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York, United States
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 23, 2012

We planned a Girl Scout troop trip to Palm Island on February 21 &22. We reserved 9 rooms months in advanced. When we arrived with a bus, our leader went in to check in and get room keys. It took 1 1/2 hours to do that! At 4:30 we went to our rooms to find they were NOT all cleaned and ready! The troop leader reserved a room with a kitchen so we could do our own cooking and all she got was an extra couch and small fridge ( smaller than in other rooms). You receive a $25 coupon for breakfast from their restaurant in the hotel. WHAT A JOKE! We went there for dinner and the place was just NASTY! They do NOT wash the tables, just throw table clothes on them, they brush all food or crumbs from the table on the floor and leave it! Food is way over priced and not good! It took an hour for us to get our dinner! In the morning one parent called and asked how much for 4 pancake breakfast' and it them 1/2 hour to call her back to say $40. I myself ordered breakfast for the girls in my room and after 1 1/2 hours of waiting, I called to cancel it and they said " it's on it's way up" we got ours for free but it was cold and very well done. I had a wash cloth (that I took a picture of) folding up with my towels in the bathroom that looked like some wiped there butt with and they washed it but instead of throwing away because it was stained they put in my room! We had dog treats under our bed, Stains on our sheets, burn holes in bedding, rooms were not vacuumed! Our leader had dogs barking half the night in a room across from her! Now the "water park" if you want to call it that! What a joke! It is about the size of 4 rooms put together. The chlorine smell was so bad it burned our your eyes and throat! It is by a main entrance with NO SECURITY to watch who is coming in or going! NOT SAFE FOR KIDS! NOT OWNED BY A AMERICAN! So if you want a good indoor water park vacation for your family, GO TO SPLASH LAGOON! It's worth the extra miles!

  • Stayed February 2012, traveled with friends
    • Value
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Helpful?
5 Thank Amie2205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seneca Falls, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 23, 2012

Three families booked a 2 night stay for February break. After arriving at 3 for check-in we waited in a ridiculously long line. We were told the hotel was booked. When we went to get a cart for our luggage we were told there were only two. Two luggage carts for a hotel of this size? I could go on and on but don't have time to write all of the complaints I have. The rooms were not the greatest but the beds were comfortable and had clean bed linens.

Checked in we all headed to the water park for some fun..We got there and I could not believe how SMALL for our older children and so crowded that I considered some areas dangerous, Especially the area with the basket ball hoop. The boys were out of control trying to hit other children with the ball instead of the basketball board. You had to wait in line for a long time to get in the hot tub and there was no indoor pool. Trying to find a table and chairs was also a nightmare because it was so over crowded.

The next morning we went to get our breakfast. They told us it was better to get the buffet because if you ordered off the menu it could take some time to get. Buffet it was...Arggggg, there was no food there all at the same time. They just could not keep up with so many people. Our children were so upset they left for the water park instead of eating.

I would never recommend this water park to anyone that have children over the age of about 7-8....Then there is the question of safety, there were just too many people in a water park of that size. It had to be dangerous and in violation of code to have that many people stuffed into this small water park. Our children said they made the best of it and had fun but don't want to ever come back. I would not recommend!

  • Stayed February 2012, traveled with family
    • Value
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Helpful?
3 Thank Rann54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sodus, New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 20, 2012

We booked a 2 night stay for february break. After arriving at 3 for check-in we waited in a rediculously long line the hotel had booked all 192 rooms. Once finally checked in and headed off to what would be some of the grossest hotel rooms I have ever seen. terribly out dated, our room stunk like dog pee, i did not even want to let my kids take their shoes off.....but off we went to the waterpark to make the best of it.

We walked into the water park which was very small (i"ve seen beigger school gymnasiums) It was rediculously over crowded.....they told me at check in that they booked the entire hotel and that the hotel had 192 rooms, so you figure on average 4-5 people per room the water park well exceeded their 400 person maximum capacity(which was what the front desk had told me the maximum capacity was when i complained later in the evening.) Their were no restrictions for the bigger kids in the kiddie area, The air/water were freezing.....over all it was horrible..we decided to stay the night in the smelly hotel and make the 2 hour drive back in the morning. NO way were we staying the second night as planned.

So basically, I would never reccomend this to anyone....Instead of putting money into the the water park they should have used it to update the dumpy hotel.they are in no way ready to accomodate they over 1,000 guests....and it has to be not only dangerous, but in violation of code to have that many people stuffed into a water park.

Room Tip: none....we had 2 adjoining rooms and they were both gross
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  • Stayed February 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
5 Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Palm Island Indoor Waterpark

Property: Quality Inn & Suites Palm Island Indoor Waterpark
Address: 8250 Park Rd, Batavia, NY 14020-1275 (Formerly Clarion Hotel Palm Island Indoor Waterpark)
Phone Number:
Location: United States > New York > Batavia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 12 Hotels in Batavia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn & Suites Palm Island Indoor Waterpark 3*
Number of rooms: 195
Official Description (provided by the hotel):
Home of the Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Quality Inn & Suites Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more   less 
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Also Known As:
Holiday Inn Batavia
Batavia Holiday Inn

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