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Quality Inn & Suites Palm Island Indoor Waterpark
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Reviews (402)
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All reviewswater slideshotel restaurantgreat for kidsolder kidshaving funstaff was friendlygreat weekendfridge and microwavefree breakfastdarien lakelifeguardspassescasino
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Reviewed February 20, 2012

We booked a 2 night stay for february break. After arriving at 3 for check-in we waited in a rediculously long line the hotel had booked all 192 rooms. Once finally checked in and headed off to what would be some of the grossest hotel rooms I have ever seen. terribly out dated, our room stunk like dog pee, i did not even want to let my kids take their shoes off.....but off we went to the waterpark to make the best of it.

We walked into the water park which was very small (i"ve seen beigger school gymnasiums) It was rediculously over crowded.....they told me at check in that they booked the entire hotel and that the hotel had 192 rooms, so you figure on average 4-5 people per room the water park well exceeded their 400 person maximum capacity(which was what the front desk had told me the maximum capacity was when i complained later in the evening.) Their were no restrictions for the bigger kids in the kiddie area, The air/water were freezing.....over all it was horrible..we decided to stay the night in the smelly hotel and make the 2 hour drive back in the morning. NO way were we staying the second night as planned.

So basically, I would never reccomend this to anyone....Instead of putting money into the the water park they should have used it to update the dumpy hotel.they are in no way ready to accomodate they over 1,000 guests....and it has to be not only dangerous, but in violation of code to have that many people stuffed into a water park.

Room Tip: none....we had 2 adjoining rooms and they were both gross
  • Stayed: February 2012, traveled with family
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5  Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2012

I decided to stay 2 nights at this hotel for my daughter's 11th birthday. She loved the waterpark. It was super crowded on Saturday. I didn't think it was really fair for us that paid to stay at the hotel to share the park with those that didn't stay. I feel that people that paid to stay at the hotel should have the oppurtunity to enjoy the park without outside customers maybe a few hours before closing. We felt that their were a few life guards that need better training. There was one that was encouraging an grown man to slam a ball against the fake rock to make baskets while the kids were in the pool, someone could have gotten hurt if the ball would off hit someone in the face. When my fiance mentioned to another life guard, he did not react. It continued. If my child was to get hit it would have been ugly in there. I am glad it did not get to that point. Life guard Tasha (I believe that's her name, a young girl)put a stop to it without us even mentioning anything to her. "KUDDOS GIRL" She was great. The waterpark manager saw this grown man playing with the ball and didn't even put a stop to it. UNBELIEVABLE!!!!!

The hotel itself was a little outdated. I thought it was a new place but it looks like the water park is the only thing new. NOT SURE IF WE WOULD GO BACK....NOT TOO IMPRESSED! :(

Room Tip: We stayed at the suite. It was okay. Bathroom way too small. The elevator, halls and rooms smell funny.
  • Stayed: January 2012, traveled with family
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3  Thank 13boricua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2012

Great time for families at an affordable rate for 4 people. Staff was very friendly & kid oriented. The only down fall was the long line at check-in. Families should have been able to check-in earlier and enjoy the waterpark until rooms were ready at 3pm. New Years eve hats & noise makers should have been handed out at the door as guests entered for festivities,some families went without. Excellent prizes for the children, although all children names should have been entered into a drawing at check-in for a general drawing. Popcorn in small cups or bags would have given the movies an added touch. Overall, I definitely would do this again.

  • Stayed: December 2011, traveled with family
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Thank Fran T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2011

Hotel is conveniently located just outside of Batavia, near thruway. Staff, besides the restaurant which I'll get to later, were very accomodating. Rooms are VERY spacious, with refrigerators, microwaves, large newer tvs, and newer rooms. This is not a 4-star hotel but a high 3 for sure. Lobby is fantastic-beatiful with many comfy sofas, a huge fireplace, a giant screen tv. Everything was very clean.

A few small issues: Food in restaurant just is not good. We've been there a number of times and wont' go back unless we get a free breakfast buffet coupon. They clearly want customers to all order the buffet-which is nothing spectacular. Food arrived cold, and was clearly reheated. One member of our party ordered off the menu, and was given food obviusly straight off the buffet, and when she asked if she could have a fried egg versus what they were calling scrambled (one giant blob of no taste and cold), they acted insulted. We saw the waitresses (and there were 2 for this huge restaurant) being hostesses, taking orders, delivering the food, clearing the tables, and checking people out. Given how long they were in the kitchen, I'm not entirely sure they weren't actually cooking either, maybe which is why they were pushing people to use the buffet. We weren't given drinks at all until we asked, halfway through our meal either. We've eaten dinner here in the past and service, like this visit, was also painfully slow.

We ordered a water park package (new for this hotel). They clearly are separate entities and need to iron out some details before going much farther. They didn't know when we could check-in (it depends was their answer), didn't know how long each day we could use the waterpark, etc.).

Those issues being said, for the price we'd stay here again. Great big rooms for the price, good hotel service, clean rooms, etc. They also have an arcade (also a second one in the water park), a bar, and a computer for public use.

  • Stayed: December 2011, traveled with family
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3  Thank TravelinMomof2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2011

We had a coupon for this place-what a deal and we had our dog-he stayed free! Generally $20/night extra....rollaway bed $20 extra.... But it was large spacious and uncrowded Breakfast restaurant good- bar good- service all the way around very good. Bathroom was small but all was clean...yes for the money it was very good. Ask for discount coupons at the desk for the bar, casino & restaurant.

  • Stayed: November 2011
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1  Thank dwright438
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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