Hotel is conveniently located just outside of Batavia, near thruway. Staff, besides the restaurant which I'll get to later, were very accomodating. Rooms are VERY spacious, with refrigerators, microwaves, large newer tvs, and newer rooms. This is not a 4-star hotel but a high 3 for sure. Lobby is fantastic-beatiful with many comfy sofas, a huge fireplace, a giant screen tv. Everything was very clean.
A few small issues: Food in restaurant just is not good. We've been there a number of times and wont' go back unless we get a free breakfast buffet coupon. They clearly want customers to all order the buffet-which is nothing spectacular. Food arrived cold, and was clearly reheated. One member of our party ordered off the menu, and was given food obviusly straight off the buffet, and when she asked if she could have a fried egg versus what they were calling scrambled (one giant blob of no taste and cold), they acted insulted. We saw the waitresses (and there were 2 for this huge restaurant) being hostesses, taking orders, delivering the food, clearing the tables, and checking people out. Given how long they were in the kitchen, I'm not entirely sure they weren't actually cooking either, maybe which is why they were pushing people to use the buffet. We weren't given drinks at all until we asked, halfway through our meal either. We've eaten dinner here in the past and service, like this visit, was also painfully slow.
We ordered a water park package (new for this hotel). They clearly are separate entities and need to iron out some details before going much farther. They didn't know when we could check-in (it depends was their answer), didn't know how long each day we could use the waterpark, etc.).
Those issues being said, for the price we'd stay here again. Great big rooms for the price, good hotel service, clean rooms, etc. They also have an arcade (also a second one in the water park), a bar, and a computer for public use.
- Official Description (provided by the hotel):
- Home of the Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Quality Inn & Suites Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Batavia
- Batavia Holiday Inn