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“Family Stop-over on way to Boston”

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Holiday Inn Express Hotel & Suites Batavia - Darien Lake
Ranked #6 of 12 Hotels in Batavia
Reviewed June 29, 2013

This was easy to reserve online but the staff member who said I would get an email confirmation spelled my name wrong so I had to call back a couple of days later to request the confirmation. The hotel was easily located off of I-90. Check-in was quick. The hotel room was spacious and clean with a great shower, however, we could very easily hear what was going on in the room next to us. The room was provided with ear plugs, which shows that noise is a bit of an issue. The breakfast the next morning provides a lot of options but the fresh fruits were not there yet when we went down at 7am. Our kids used the pool, which was small but great for young kids.

  • Stayed: June 2013, traveled with family
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Thank Laura K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa D, Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this reviewResponded July 1, 2013

thnak you for the nice comments

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121 - 127 of 141 reviews

Reviewed June 22, 2013

We had a baseball tournament at Darian Lake a couple of weeks ago. This hotel was newer, clean and a pleasant place to stay. Do stay away from a couple of the neighboring hotels such as the Clarion and the Comfort Inn. Although the Comfort Inn wasn't as bad as the Clarion, it was not a hotel that I will go back. Our team had to make a few mistakes in the area until we found this hotel. It was a touch higher price than the other, but well worth it if you are looking for clean and comfortable.

Room Tip: Didn't' myself see the swimming pool. The boys on the team seemed to enjoy themselves but t...
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  • Stayed: June 2013, traveled with family
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Thank Momwithchildren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2013

Super clean hotel room with nice complimentary breakfast for this hotel price-range. Extremely pleasant hotel staff both in the lobby and working the breakfast area. Children loved the pancake machine.

  • Stayed: June 2013, traveled with family
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Thank Tracy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

We stayed here via a Priceline purchase. Hotel was clean and comfortable. Although it is close to the NY Thruway, we could not hear the highway at all. The free breakfast was fine, if not spectacular. Hotel does have what I believe are the ugliest carpets known to mankind, but as I don't much care what the carpet pattern is, that does not affect my rating.

  • Stayed: May 2013, traveled with family
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1  Thank Churlgirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2013 via mobile

The manager Katie was rude and not helpful. The front desk person had no idea what he was doing. Had to wait a long time to check in with nobody in front of me as he talked on the phone booking a room and the manager was requested to come out and just yelled that she was too busy. Horrible overall service. Much better stay across the parking lot at the Hampton Inn. Stay away unless your only option.

  • Stayed: May 2013
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1  Thank Themauler9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa D, Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this reviewResponded May 27, 2013

First and foremost we would like to thank you for allowing us the opportunity to host you as our recent guest. It is obvious that the issues you encountered raise quite a "flag" please rest assured corrective action has been taken and the issues have been rectified. We certainly would welcome a future opportunity of having you back as our guest and certianly will do better in making for a great experience here for you. Please feel free to contact me direct in hopes of doing so!!

All my best!!

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Reviewed May 16, 2013 via mobile

Arrived late at night and tired. Clerk was efficient and pleasant. Room was huge, clean and surprisingly quiet. Although it was a short night, it was a good choice. The morning breakfast was also an enjoyable experience. Everyone was so friendly. On the list for a return visit.

  • Stayed: May 2013
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Thank mvans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2013

Stayed here on a recent visit to the area. Property and rooms are very clean and modern. Stayed in a 2 bed room which was very comfortable. Hotels breakfast area was very spacious, and well stocked. Staff were very friendly. Would definetely stay here again.

  • Stayed: April 2013, traveled with family
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Thank Kewbrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Batavia - Darien Lake

Address: 4356 Commerce Dr, Batavia, NY 14020-4102
Phone Number:
Location: United States > New York > Batavia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Batavia
Price Range: $107 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Batavia - Darien Lake 2.5*
Number of rooms: 72
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