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Holiday Inn Express Hotel & Suites Batavia - Darien Lake
Ranked #6 of 12 Hotels in Batavia
Reviewed May 16, 2013 via mobile

Arrived late at night and tired. Clerk was efficient and pleasant. Room was huge, clean and surprisingly quiet. Although it was a short night, it was a good choice. The morning breakfast was also an enjoyable experience. Everyone was so friendly. On the list for a return visit.

  • Stayed: May 2013
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Thank mvans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (141)
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126 - 132 of 141 reviews

Reviewed May 2, 2013

Stayed here on a recent visit to the area. Property and rooms are very clean and modern. Stayed in a 2 bed room which was very comfortable. Hotels breakfast area was very spacious, and well stocked. Staff were very friendly. Would definetely stay here again.

  • Stayed: April 2013, traveled with family
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Thank Kewbrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2013 via mobile

We stayed here for one night while traveling thru on I-90. Check in was easy. Our room was very clean and modern. Our bed was comfortable. Our bathroom was clean and I liked the shower water pressure. Breakfast was very good also. Would def stay here again.

  • Stayed: April 2013
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Thank Steelrhog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2013

Arrived to find that the Government Rate I was given online for four rooms was changed/increased - showed original email confirmation and rate was "fixed" - Should I have to say "Thank You" for "fixing" this? Was informed that this adjustment was due to government rates are going up in May 2013?? Huh? Stayed mid-April! Accommodations and hotel are very nice! Just be sure to bring along original confirmation email/copies to ensure correct rate is honored.

Room Tip: FYI - "Standard" rooms do not include a frig or Microwave
  • Stayed: April 2013, traveled on business
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1  Thank 427MN_P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this reviewResponded May 12, 2013

Dear 427MN_P,

Thank you for your review regarding your recent stay with us. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviewed April 8, 2013

I stay in Batavia often as it is on a route I travel from the east coast to the midwest often. I was excited that there was a new hotel just off the highway, meaning extra clean in its newness, and this hotel is that; and the front desk staff is friendly and efficient. And the rooms are large and comfortable, and attractive, with modern decor. The "buts" are: poor soundproofing between levels, and from the outside to the inside --the trucks on the highway are right there in the room. The luggage carts are rickety, and the heating system in the room I had did not work, on a night when it was 30 degrees outside; and there was no extra blanket in the closet. The latter problems can be fixed easily. But the sound issue would take a lot more effort.

Room Tip: farthest away from the highway, on the west side of the hotel
  • Stayed: April 2013, traveled solo
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1  Thank NHethel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin C, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this reviewResponded April 17, 2013

Thank you for your review. Yes we have identified issues with noise from the highway as well as inside and we are looking at solutions to fix the problem. We value your opinion and hope one day you will return.

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Reviewed January 14, 2013

Stayed overnight this past weekend. ur room and rest of hotel was very clean. No problems with the heat/air. Front desk was helpful and friendly. Did not make the breakfast or utilize wifi, etc. Pool area looked clean. Would stay again.

  • Stayed: January 2013, traveled as a couple
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Thank emily172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin C, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this reviewResponded April 17, 2013

Thank you for your excellent review! We strive to make every guests stay a happy and enjoyable one. We hope in the future you can stay again and take the opportunity to use our pool and have breakfast. Our cinnamon rolls are indeed yummy!

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Reviewed December 30, 2012

Modern, clean, updated hotel- Beautiful room- sitting area, microwave, refrig, coffee maker. Room was very nice- above average . Nice bathroom. Free HOT breakfast- lots of choices - would absolutely stay again !!!!!

  • Stayed: December 2012, traveled with family
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Thank debbie f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin C, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this reviewResponded April 17, 2013

Thank you Debbie for your review! I am happy to see you enjoyed your stay and we look forward to having you stay with us again if your travels bring you to the Batavia area.

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Additional Information about Holiday Inn Express Hotel & Suites Batavia - Darien Lake

Address: 4356 Commerce Dr, Batavia, NY 14020-4102
Phone Number:
Location: United States > New York > Batavia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Batavia
Price Range: $110 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Batavia - Darien Lake 2.5*
Number of rooms: 72
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