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Holiday Inn Express Hotel & Suites Batavia - Darien Lake
Ranked #5 of 12 Hotels in Batavia
Certificate of Excellence
Syracuse, New York
Level Contributor
98 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“No problems!”
5 of 5 bubbles Reviewed January 14, 2013

Stayed overnight this past weekend. ur room and rest of hotel was very clean. No problems with the heat/air. Front desk was helpful and friendly. Did not make the breakfast or utilize wifi, etc. Pool area looked clean. Would stay again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank emily172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin C, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review, April 17, 2013
Thank you for your excellent review! We strive to make every guests stay a happy and enjoyable one. We hope in the future you can stay again and take the opportunity to use our pool and have breakfast. Our cinnamon rolls are indeed yummy!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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126 reviews from our community

Traveler rating
    49
    44
    20
    7
    6
See reviews for
56
32
5
21
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Cicero, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 30, 2012

Modern, clean, updated hotel- Beautiful room- sitting area, microwave, refrig, coffee maker. Room was very nice- above average . Nice bathroom. Free HOT breakfast- lots of choices - would absolutely stay again !!!!!

  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank debbie f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin C, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review, April 17, 2013
Thank you Debbie for your review! I am happy to see you enjoyed your stay and we look forward to having you stay with us again if your travels bring you to the Batavia area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erie, Pennsylvania
2 reviews
5 of 5 bubbles Reviewed December 13, 2012

Stayed here overnight on a recent trip. Staff was very nice. The room was clean with a very comfy bed. The only complaint we had was that there was no tub, just a shower. The lobby was also very nice with a fireplace. And the express breakfast was yummy! Overall a great place to stay!

Room Tip: Ask for a room away from the interstate. Although you can't hear the traffic very loudly, it is...
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank corkyoddler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin C, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review, April 17, 2013
Thank you for your great review! I am pleased to see you enjoyed your stay and liked our yummy breakfast. For the future please ask to stay on the first floor or in a double room as they all have tub/shower units.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adrian, Michigan
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 21, 2012

This is a very nice place to stay. It's a relatively new, very clean place to stay. It had a nice variety for at the continental breakfast. It was a good choice for my business travel. It's very close to the turnpike. I had to reverse rather quick on short notice so might have been able to negotiate a better rate but I would stay there again.

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1965Greg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binghamton, New York
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed November 16, 2012

Hotel is spotless, rooms are huge, staff is great, breakfast choices were average - but don't stay here in the winter. Heating systems is where they saved the money when building this one. Rooms are cold, cold, cold - thermostats are difficult to figure out - bathroom has very little heat at all and tile floors are like stepping onto a skating rink.

Room Tip: We didn't young children or use the pool so I can't really comment on them.
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  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Laura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed October 30, 2012

We were to stay at this hotel for approximately six weeks, while my husband works on a job nearby. I called two days before our scheduled arrival to reconfirm the reservation. The person at the toll-free number for Priority Club couldn't even find the reservation and I didn't have the confirmation number available, so I called the hotel directly. I spoke with a female, who confirmed we had a reservation, but the room type was wrong. She said she couldn't change it. We'd have to speak with the manager, who wasn't available and we'd have to call back. I suppose my tone of voice changed a bit when I was told this, however, I was not rude. The lady refused to give me her name and then asked me why I had an attitude! I told her they were not the only hotel in the area and we could easily stay somewhere else. She didn't even seem concerned. Nice way to treat your Platinum Elite members, Holiday Inn! As a result, we canceled the reservation. We're currently staying at a Hilton property near Rochester and are being treated as valued guests. My husband has to drive a little further, but he says it is worth it.

Stayed October 2012, traveled on business
Helpful?
Thank sharper33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sugar Grove, Illinois
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed October 11, 2012

A little disappointed. Our first room had no heat and smelled of smoke. We were moved. Breakfast was good but stepping into the lobby from the cold, damp outside you were still cold. No refrigerators in room and the noise from the hallway would not be acceptable if the hotel was crowded. New hotel was nicely decorated. Okay but will try another hotel on our return trip and we usually always stay at HEI.

  • Stayed October 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank fable16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Batavia - Darien Lake

Property: Holiday Inn Express Hotel & Suites Batavia - Darien Lake
Address: 4356 Commerce Dr, Batavia, NY 14020-4102
Phone Number:
Location: United States > New York > Batavia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Batavia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Batavia - Darien Lake 2.5*
Number of rooms: 72
Reservation Options:
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