It was dirty, the front desk was not people friendly, they had no clue how to run the front desk, there was no place for the adults to swim, the hot tub was for the kids. there is no indoor pool. the teens in my group didnt even want to be there. There was no place for them to hang out or swim. The food was cold, slow and i wanted to go home the frist nite we where there. Check-in time is 3:00pm they told us are room was still being cleaned and that there is nothing they can do about it. we couldnt get into our room intill almost 5pm. They said it was because they where busy. Um this is why i think they need to hire more help if they want to run a very busy hotel. Dont go, you will be very unhappy. The hallways where very cold. My kids never left my side cause im a parent that keeps a eye on my child, as for the control in the water park there was none, it was a mad house of out of control kids with no parents watching them, when i talk to the lifeguard on call they acted like they didnt even want to be there. It was very hard to be on vac. and relax when we as the customer have to do everthing our self. There needs to be alot of work done with the place and the people to make it run better and be a place to have fun. I will never go back inless things get better and run smoother for the people.
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