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“Lovely stay at Hartwell House” 4 of 5 bubbles
Review of Hartwell House

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Hartwell House
Ranked #1 of 1 Hotels in Hartwell
Certificate of Excellence
Warwickshire
Level Contributor
47 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Lovely stay at Hartwell House”
4 of 5 bubbles Reviewed August 20, 2013

Had a one night stay here with afternoon tea and spa treatment. The spa is nice, not to be compared with a spa only location. The pool is nice, not enough chairs to lounge on though. The jacuzzi wasn't working and I didn't try the steam room and sauna. The bad point was only one toilet which was horrible and showers that were very dark. I wouldn't go here just for spa, however as part of a stay it was nice. The treatment was also nice and timing was spot on. We were upgraded to a better room and it was huge, very clean with great views. Afternoon tea was lovely and relaxing if a tad expensive for what you got. I'd chose the cheaper option as its better value for money. The break was very relaxing, the hotel lovely and quiet and food and service exceptional. I'd definitely stay here again.

Room Tip: They all look nice. We had royal room which was huge.
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  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Angela6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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635 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
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English first
London, United Kingdom
Level Contributor
205 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed August 18, 2013

We booked this place a few weeks in advance, to benefit from a 40% reduction. I will give here an overview of the great things we experienced here, but there will also be some criticism, hopefully read by the management.
Getting there is straightforward and makes this place an easy to reach weekend haunt. Frequent trains from Marylebone to Aylesbury (nothing to do there really) and a taxi for a fiver to Hartwell house.
Magnificent buildings with several drawing rooms and a beautiful library and dining hall are absolute highlights. The gardens are extensive and very well kept. Don’t miss the opportunity and roam the gardens, and enjoy the ponds and lakes.
One slight disappointment was the fact that our room was in the small cottage next to the spa. When we booked the rooms, there was no indication that we would not be located in the more stately main building. Don’t get me wrong, all was very well in the cottage but we would have preferred the main building or at least to be forewarned during the booking. Another slight disappointment was the spa, which was too hot and although all clean, we thought it did not compete with other places in a similar price bracket.
We did not book the dinner for the first evening, and thought we can head to the spa café: after a quick glance around, we decided to avoid it. Slightly dull and the only two guests had a giant F&C and Burgers. So, we tried to get a reservation on very short notice and were lucky to catch one of the last tables in the restaurant.
We were quite happy with everything in the restaurant, starting with very friendly, helpful and courteous staff. The food was a bit on the expensive side, but was prepared from locally sourced meat and vegetables. The wine list, instead surprised by a rich choice with very good and reasonably priced wines. We went for a bottle of white wine from the Chilterns. The food arrived well prepared and we thought this certainly demonstrated a very capable kitchen. However, other guests were let down by asynchronously arriving main dishes.
Reception staff was very helpful and when enquiring about local hiking rotes they gave us maps of the Wendover woods, and explained how to get there. There are buses to get to Wendover but a taxi may turn out cheaper, as the local buses can be quite expensive.
The breakfast “Full English” next morning was ok, but not great. Strangely, they serve espresso in the evening but do not offer Cappuccino next morning. Why? Surely a hotel of this price category should offer this service.
In the evening, back from a great hiking tour we wanted to relax in the drawing room, but we soon “expelled” because of a function. We then thought to book an afternoon tea for the next day, and were told that they were fully booked, but they would notify us should there be a cancellation. They did not, and only because we asked next afternoon, we were told that this was now possible.
Back to the evening before: we went to the restaurant again. Excellent quality, but the wrong dessert came. They immediately offered to take it back and brought the correct one 10 min later. Next morning, the quality of the breakfast was that of an average B&B (except an excellent choice of cereals and fruit): very basic “meat and cheese platter”, the wrong type of eggs came, my wife ordered two fried eggs but of the two which arrived only one had a yolk(!), the toast came when I had finished my eggs, and was soggy and nearly cold, the neighbour had ordered brown toast and got white one, another neighbour had “something floating” in their filter coffee, which was replaced after three or so complaints, and there were a few more dissatisfied or irritated customers. Clearly there was a kitchen malfunctions and the waiters had to try very hard to cope with this disaster. In contrast, the afternoon tea (same day) was of excellent quality, fresh, tastefully prepared sandwiches, crisp scones, velvety cream, excellent tea and so on. Not sure what could explain this very noticeable fluctuation of quality in the kitchen.
To sum it up: we were generally very happy with the overall staff attitude – very friendly, and helpful, good food and wine in the restaurant, and of course the overall ambience of the hotel and gardens. Beware of the breakfast! The management should consider notifying customers about the rooms that they are actually booking, and make sure hotel residents get a slot for the afternoon tea.

Room Tip: Make sure you get a room in the main building,
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank SBNLUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed August 13, 2013

I truly feel extremely fortunate that I was able to stay in this amazing hotel on my business trip. The folks that work here are incredibly kind. The property is amazing and walking the grounds left me in awe. I cannot wait to return here on my next visit.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mommajj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
103 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed August 9, 2013

This was our 4th visit to Hartwell and it has never disappointed. The quality of the food in the restaurant is top drawer and the service always good. We had a minor wrinkle one night when the maitre'd hadn't realised we had come down to dinner and we were left in the morning room without menus for a while but it was sorted out without fuss.

The room (15) on the 2nd floor was lovely with extensive views over the lake and gardens. Very comfortable bed and a large bright bathroom.

Looking forward to our next visit.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DavidH82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed August 7, 2013

This hotel does not welcome children under 4. This may suit some people but on the whole I think this is disgusting. I do not know of any other hotel that operates a policy such as this and I think they should be ashamed of themselves.

  • Stayed August 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
10 Thank Onlyaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartwell, Manager at Hartwell House, responded to this review, August 9, 2013
In September 2008 Historic House Hotels Ltd and its interests in Bodysgallen Hall, Hartwell House and Middlethorpe Hall were given to the National Trust to ensure their long term protection. At these hotels there are steps with no safety barriers, and unlike some other NT houses which are public visitor attractions, there are no rope barriers to protect valuable objects. The spirit and atmosphere experienced by our guests when visiting at one of the properties is that of relaxation within an historic setting, also reflecting the traditional way of life in such houses.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sutton Coldfield, United Kingdom
2 reviews
5 of 5 bubbles Reviewed August 5, 2013

Arrived at 4pm after visit to Claydon ( National Trust ).Hartwell is a beautiful Classic House also owned by the Trust but superbly run by Historic Hotels. Every aspect of our stay was excellent including the use of the Spa with Pool . A stroll in the Parkland by the Lake before Breakfast was rewarded by the sight of four herons closeby.David H.

Stayed July 2013, traveled as a couple
Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke Mandeville, United Kingdom
Level Contributor
131 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed August 5, 2013

It was my birthday last week and my wife took me for a surprise lunch to Hartwell House. We were ushered in and as it was a sunny day, we had drinks on the terrace, with beautiful views of the landscaped grounds, a great start to what was to be.... a great lunch! Sunday lunch is a British institution that can be brilliant or just plain bland. I can highly recommend Hartwell House for a superb 3 course lunch soup was unusual. I have never heard of pickled mushrooms but they were great with the celeriac soup. Lovely Roast Pork and Guinea Fowl the highlight here were the yorkshire puddings the best ever. I think they may have used duck fat, awesome flavour. We finished with a souffle which was heavenly. Prices were very reasonable we pushed the boat out on booze so the bill was quite steep! Great service too and my compliments to the kitchen because they were really busy with a large party and a full dining room and each dish was perfect and very well presented. As a footnote and having eaten here a few times over the years why no Michelin Star? Ps we did not use the hotel as we only live 5 miles away.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank symro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hartwell House

Property: Hartwell House
Address: Oxford Road, Hartwell, Aylesbury HP17 8NR, England
Location: United Kingdom > England > Buckinghamshire > Aylesbury > Hartwell
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hartwell
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hartwell House 4*
Number of rooms: 46
Official Description (provided by the hotel):
Hartwell House is a beautifully restored 17th century Grade 1 listed stately home. The magnificent rooms are superbly furnished with antiques and hung with fine paintings. Many of the exquisitely designed bedrooms and suites are in the house and some in Hartwell Court, the converted coach houses or the Old Rectory. Royal rooms have high ceilings, fine fabrics and dreamy views over the extensive landscape, it is a truly idyllic setting.There are thirty bedrooms and suites on three floors in the main house each aimed at ensuring your comfort and enjoyment during your stay. In addition there are ten suites and six bedrooms in Hartwell Court, the adjacent 18th century indoor riding school. The Old Rectory Hartwell has a superbly appointed master four poster suite with a sitting room and three other bedrooms with bathrooms. ... more   less 
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Also Known As:
Hartwell House Hotel Aylesbury
Hartwell Hotel Aylesbury

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