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“Luxury lodge”

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Sanctuary Chobe Chilwero
Certificate of Excellence
Reviewed May 2, 2013

We stayed at 4 Sanctuary Lodges on our trip to Africa - Baines, Chiefs, Chobe-Chilwero and Sussi&Chuma. We really enjoyed Chobe. The rooms are great, big bathroom, with a bath and two showers (one outdoors). Comfortable bed. The main area with the dining room, Lounge/bar, and shop area. Meals were good, staff were excellent, manager Henri very friendly. We had a very enjoyable stay, highly recommended. But the best animal viewing is at Chiefs.

  • Stayed: April 2013, traveled as a couple
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1  Thank rojaan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanctuaryRetreats_2, Manager at Sanctuary Chobe Chilwero, responded to this reviewResponded May 8, 2013

Dear Guest,

Another great review from you thank you so much!

We are happy to hear that you had an enjoyable stay with us at Sanctuary Chobe Chilwero and for your reommendation, much appreciated! We shared your feedback with Henri and the rest of the team, they were delighted with your comments.

Thank you once again and we do hope to have the priviledge of welcoming you back in the not too distant future...

You can follow all the latest news from Sanctuary Retreats by liking us on Facebook. Just search for ‘Sanctuary Retreats’

Best wishes
Sanctuary Retreats

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206 - 212 of 320 reviews

Reviewed April 20, 2013

I spent four nights at Chobe Chilwero in early January 2013. Not the best time to visit as it is just after the rainy season and the vegetation is overgrown, making it difficult to see a lot of wildlife. Also, as a state park, game drives cannot go "off-road" so you have to view the game from a distance, often far away. The resort cabins were very well-furnished, although I found the air-conditioning unit sometimes too loud (actually had to move because the first room's unit didnt work at all) and the fan didnt help much. Food was very disappointing - along the lines of what you would get in a Denny's sometimes, eg spaghetti with meat sauce, and scoop of vanilla ice cream for dessert, for lunch. Also very difficult to eat on the patio at dinner because of huge numbers of flying insects (including dung beetles) landing on your food and into your drink. Staff service is excellent though and did their best to cope with the insects at dinner. Overall I've had far better experiences at Kruger National Park for half the price.

Room Tip: The farther you stay from the resort center the longer the walk at night to and from dinner which ca...
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  • Stayed: January 2013, traveled solo
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Thank AbeLincoln115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanctuaryRetreats_2, Manager at Sanctuary Chobe Chilwero, responded to this reviewResponded April 24, 2013

Dear Guest,

Thank you for taking the time to post this review on Tripadvisor.

The Botswana government is very clear in their operational standards when it comes to operating within the countries National Parks, the main “rule” is no off-road driving is permitted within the National Park under any circumstances. The reason being that due to the fact that Chobe is a National park and open to the general public to enjoy the park in their own vehicles, they need to put certain restrictions in place from a conservation point of view to protect their Natural Heritage.

We are in process of resolving the issues we are currently experiencing with our air-conditioning. We apologise that the food was below your expectation, we have highlighted this to management as well as the chef. As January is still rainy season for Botswana, game viewing can be more challenging and unfortunately a lot of bugs are to be expected, we have a few measures in place such as the covers for the glasses and coasters, but this however continues to be a struggle for us. We are very happy to hear that our staff did their best to cope with the insects.

We do appreciate hearing from you, your feedback is vital for use to continue improving our standards.

Best wishes
Sanctuary Retreats

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Reviewed March 3, 2013

I found this place very hard to rate using the standard criteria. Coming from Baines Camp [which I rated 5-star], Chilwero was like a resort. The view overlooking the Chobe is stunning. The rooms are immense and very attractive with backliit artwork, indoor and outdoor showers, secluded courtyard in back, in short, very attractive. But the high wall-mounted a/c unit was dripping water into the room, drowning the phone and dresser. The a/c remote was missing and two staff members crawled all over my room. After they were convinced it was missing they got another and throttled back the a/c to stop the dripping. The bathroom sink stopper was broken and it took over a day to get it fixed. The evening escort guy arrived 20 minutes late. OK, these were not tragedies but we weren't paying Ed's Beds rates either.

I have special dietary requirements and had to tell at least three people before they got it right. Once they did, they took very good care of me in this regard. The food was generally excellent as it was at the other two Sanctuary properties we visited.

When we were introduced to our guide, he said, "Call me Ishmael." How can you not love an opener like that? Ishmael was fantastic as a guide, as a proud citizen of his country, and as a person. He had a wise patience that I didn't see in other guides in the area, which resulted in some very special game viewing experiences for us. He educated us on the history of Botswana and told us of the bad [HIV etc] as well as the good [improved literacy, health etc.]. He was really the star of the Chilwero experience for us. Just call him Ishmael.

Room Tip: All the rooms are spectacular.
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  • Stayed: February 2013, traveled as a couple
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1  Thank ALEXANDER L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanctuaryRetreats_2, Manager at Sanctuary Chobe Chilwero, responded to this reviewResponded March 5, 2013

Dear Guests,

Thank you so much for taking the time to post this review on Tripadvisor.

We are very pleased about your positive remarks regarding the rooms, food and especially Ishmael he was so humbled by your comments. However we would like to address those aspects of your stay that were less than perfect and highlighted in your feedback. We have addressed the maintenance issues and thank you for bringing this to our attention.

We apologise that the escort was delayed by 20 mins and that you had to keep advising staff about your special dietary requirements. We conducted a very comprehensive staff service training last year and as a result of your feedback decided to repeat this exercise to ensure that our staff are attentive and professional at all times.

Thank you once again for your feedback and we do hope to welcome you back to Sanctuary Chobe Chilwero in the future.

Warm regards
Sanctuary Retreats

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Reviewed March 2, 2013

We stayed in Chobe Chilewara in February,2013. We cannot praise the property and staff enough. The individual chalets are luxurious and appropriate to the environment. Above all the professionalism of the staff and in particular the guides was nothing short of amazing.
You cannot do better . Our only regret is that we only spent two nights at the Lodge. I assure next trip we will stay longer

  • Stayed: February 2013, traveled with friends
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1  Thank Shulamith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanctuaryRetreats_2, Manager at Sanctuary Chobe Chilwero, responded to this reviewResponded March 5, 2013

Dear Shulamith,

Thank you so much! What a great review - we really appreciate it.

We shared your comments with the rest of the team who were thrilled to learn you had such a great time with us.

We look forward to welcoming you back for a longer stay in the not too distant future.

We would love for you to share your experience on Facebook, just search for Sanctuary Retreats.

Warm regards
Sanctuary Retreats

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Reviewed January 23, 2013

The staff, the service and the food are impecable. You get fed 6 meals a day and treated like royalty . Even the game drivers are the most experienced game drivers I have ever come accross. If your a South African you will get a very reduced rate too and then works out to be a bargain.

  • Stayed: December 2012, traveled as a couple
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3  Thank Robyn d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanctuaryRetreats_2, Manager at Sanctuary Chobe Chilwero, responded to this reviewResponded January 28, 2013

Hi Robyn d

Many thanks for sharing your experience of Sanctuary Chobe Chilwero on Tripadvisor.

We are delighted that you felt like royalty and would like to thank you for your kind comments regarding the staff, service and food.

We can’t wait to share the feedback and we look forward to welcoming you back soon.

Warm regards

Sanctuary Retreats

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Reviewed January 13, 2013

This lodge has a specacular location on the Chobe River. Rooms (which are individual chalets)are large, luxurious, private and attractive, with airconditioning.
The Lodge is bigger than many Game lodges. It is a nice balance between a resort, which has many amenities, and a Game Lodge.
The staff are attentive, efficient, enthusiastic and friendly. They all appear to love their jobs and can't do enough for their guests.
Game drives were great. We had a very capable and efficient Ranger, Ishmael. Naturally we saw lots of elephant. We also had some interesting lion sightings. We missed wild dog (who were sighted in the park) by about 5 mins.
We have been to Chobe before in winter (July) and in October. This time we went in January. The game drives in winter are very cold. October (spring) is dry and hot. Strangely enough the weather in Jan (summer) is quite moderate because it rains quiet a bit. The rain is not a serious problem except when you go out on tender boats because the game vehicles are reasonably sheltered and the weather remains warm.
We saw few mosquitoes. I'm told that the Chobe River runs to fast to be attractive to them, but we did see one or two.

  • Stayed: January 2013, traveled with family
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Thank Levenberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanctuaryRetreats_2, Manager at Sanctuary Chobe Chilwero, responded to this reviewResponded January 16, 2013

Dear Guest,

Thank you o much for taking the time to post this review on Tripadvisor.

It was nice to read your review, we are delighted that overall you had an enjoyable stay with us. We do appreciate your positive remarks with regards to the location, rooms, the games drives(we will be sure to let Ishmael know) as well as the staff whom you felt were attentive, efficient,enthisiastic and friendly.We are delighted that had interesting sightings and so sorry that you missed the Wild dogs, perhaps you will see them the next time you visit...

Thank you once again and we hope to see you again soon.

Warm regards

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Reviewed January 7, 2013

We stayed from 31/12 - 2/1. The lodge and spa accommodation is great. The rooms have indoor and outdoor showers. The food was great, with eland, ostrich and crocodile all on offer while we were there. The game watching initially was predominantly elephant. The could rename the place Chobe national elephant park. We also saw giraffe heaps of hippo, a day old hippo, a day old elephant and we watched while an Impala was born. We saw a herd of about 150 buffalo and a pack of about 40 African Wild Dogs. Plus we saw crocodile banded mongoose, sable antelope a terrapin and heaps more.

We did multiple safaris including the river safari. Best to do this one in the afternoon on a sunny day.

We would've rated this higher except it really is a luxury lodge rather than a safari camp, and the national park means when there is a lion to see, and apparently there were three, you are in a battle with so many other vehicles to get a view. Also just driving around, you are constantly passing other vehicles or waiting for them to leave a locate so you can see the wildlife.

A great place to go to see a variety of wildlife, but be aware you'll be sharing the experience with heaps of other people at the same time.

Stayed: January 2013, traveled as a couple
2  Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanctuaryRetreats_2, Manager at Sanctuary Chobe Chilwero, responded to this reviewResponded January 10, 2013

Dear Guest,

Thank you very much for taking the time to post a review on TripAdvisor.

We would like to thank you for your kind comments regarding the lodge, spa, accommodation and food.

Chobe Chilwero is very different to the camps we have in the Delta (which we hope you will visit one day soon) and is rated a "luxury lodge" rather then a "safari camp". Unfortunately the congestion in the National Park is beyond our control.

Thank you once again for your feedback and we hope to see you again in the not too distant future..

Warm regards

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Additional Information about Sanctuary Chobe Chilwero

Address: Bordering Chobe National Park, Chobe National Park, Botswana
Location: Botswana > North-West District > Chobe National Park
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 21 Specialty Lodging in Chobe National Park
Price Range: $715 - $715 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sanctuary Chobe Chilwero 4*
Number of rooms: 15
Official Description (provided by the hotel):
Sanctuary Chobe Chilwero is a luxurious riverside retreat in the heart of the bush, with all of the facilities of a larger resort. The main area commands fabulous views over the Chobe River which borders Chobe National Park to the north. As well as the elephants for which the park is famous for, guests can relax in the split-level swimming pool, unwind with a pampering session in the spa or enjoy the gourmet food that the lodge has become known for. Each of the 14 thatched guest cottages has two showers, one inside and one outside. The ensuite bathroom also has a large free-standing bath. After a day of game viewing, what better way to relax than in your own private garden with a cocktail? Or if the fancy takes you, why not have your gourmet dinner served right here under the African sky. Coffee stations are now available for guest use in the rooms. Our honeymoon suite at Sanctuary Chobe Chilwero features a private plunge pool and deck area where guests will be able to enjoy private dinners for two under the stars (weather permitting) and special turn downs every night. Guests booking this room will automatically receive a private vehicle and guide for all game viewing activities. Coffee stations are now available for guest use in the rooms. ... more   less 
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Also Known As:
Sanctuary Chobe Chilwero Hotel Chobe National Park

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