Having read a few other reports here, it makes sense that I was a little confused when I booked a shark diving trip with Unreal Diving. I was confused because a completely different company (White Shark Adventures) ran the entire trip and there was no mention of Unreal Dive.
As far as I know they could be the same organisation – it was all just a bit strange.
At the end of the day, my trip I took was brilliant – see my report under White Shark Adventures. I cannot explain how awesome it was to see such a fantastic predator so close - simply amazing and the operators did a great job to maximizing the experience. There was no issue with the booking or the payment (they didn’t try to charge me twice!), so I was quite happy with Unreal Dive.
The only real issue was communication. I booked online and their system requires that you nominate a preferred date and a backup date for the booking. My booking and payment went through and after a payment confirmation email I got nothing. I emailed and they replied that I was confirmed for my backup date. After that it was smooth enough, but given that you have to nominate two dates, I think they should confirm which date you will be travelling on asap. There was also no mention of the fact that the trip would be run by another company.
I can’t really fault Urban Diving – I had a fantastic trip, albeit with a differently named company. Strange system, but for me, it worked.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.