Tswalu is fantastic in many ways! Their customer service exceeding my expectations, they are so friendly but still professional, have a great sense of humor and most importantly, VERY organized and move as a cohesive group.
The plane from Joburg to Tswalu was a very executive PC12, configured for only 7 seats. It had wood trim and custom seat covers, very comfortable to fly in for the hour and a half flight.
top notch. Our suite\villa was extremely clean and welcoming. Every space in our room had great attention to details- minibar always stocked 2x a day and fresh snacks replenished, stationary and color pencils on desk for a creative space, personalized welcome letters, robed and proper sized slippers provided along with many sizes of bath towels and toiletries. Our bed was comfortable and the A\C worked very well and was even turned on when we arrived so our room was already cooled off.
Since the property is so massive (700K acres) it is more difficult to find the cats and rhinos. Our drives yielded mostly tracking in the morning and spotting in the evening drives, so be OK and prepared for that. It's the sprawling Kalahari where you see black rhino, lions and cheetahs, so practice patience, it's worth it. Great place if you are a photographer.
Customer Service and Service in General:
Food is fabulous at Tswalu and fancy. 2 of our 4 nights included tasting menus and the staff is very knowledgeable about wine and had great suggestions for meals. We never waited long for our order even if we chose to dine on the deck of our room, everyone was accommodating and thoughtful. The menu included everything from mushroom and parmesan risotto to duck brulee to Kudu stew. The wait staff was very kind, helpful and always vigil of our drinks and courses. We wanted to have our ranger and tracker join us for our last dinner and they were able to make it happen last minute even with a tasting menu. We even took our ranger horseback riding with us and he was welcomed. Everyone was always cheerful and attentive, you can see they enjoy Tswalu as well.
We had a couples massage and the ladies were fabulous! A Swedish and Deep Tissue massage relaxed us and the pressure was good. We felt comfortable the entire time with our massage therapists and the spa itself was very clean and inviting.
Having stayed at other 5 star safari lodges, Tswalu trumps them all. The fact that you make your own schedule for driving, eating, activities and have your own vehicle makes it worth it. If you want to drive around all day, by all means, your crew is on board and even excited to oblige. The staff never made me feel like I was asking too much or that my requests were too outrageous. They are fabulous and just sort of flow around you as you navigate your day. Overall very worth it for the level of relaxation you receive.
- Official Description (provided by the hotel):
- In the luxury and beauty of this magnificent malaria free 100,000ha private game reserve, the focus is on flexibility and privacy, outstanding game viewing, gourmet cuisine, indulgent spa treatments, and getting to do the things you've only ever dreamed about.The uniqueness of the safari experience begins with a flexible itinerary, which allows you to dictate your own programme of games drives, bush walks and horseback safaris; and continues with the interactive game experience. With a dedicated vehicle, tracker and guide, you can tailor your Tswalu safari to include whatever appeals to you.Bond with the meerkats before they go foraging or spend the morning tracking the desert black rhino. Witness the sheer size and power of the Kalahari black maned lion. Experience the magic of star gazing and the thrill of sleeping under the night sky. Indulge in boma feasts and bush dinners, sundowners, wine tastings and dune picnics. And whatever you do, make sure you have enough time to experience it all. ... more less
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