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“Clean and kid friendly”

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Holiday Inn Express Hotel & Suites Tucumcari
Ranked #9 of 23 Hotels in Tucumcari
Reviewed June 9, 2012

Loved staying here! After 8 hours on the road with two boys, they needed to bun some serious energy. This hotel had a basketball court, grass and a pool, which was excellent! Breakfast was great!

Stayed: June 2012, traveled with family
2  Thank Patty L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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245 - 251 of 312 reviews

Reviewed June 9, 2012

Rooms were nice & large. The hotel is located right off I-40. This worked nice for an overnight stop. Several restaurant within walking distance.

Stayed: June 2012, traveled as a couple
1  Thank QCchis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2012

My family travels through Tucumcari annually and wanted to try the newer Holiday Inn so I made reservations on their website 5/11/12. I received confirmation of said reservations 5/12/12. After traveling with our children for 10 hours, we arrived and were told by the seemingly unapologetic clerk, Theresa, that our suite was overbooked and that it "happens all the time." She said that the hiexpress website often books 12 suite reservations when they only have 4 actual suites. She did not apologize and her only offer was for us to pay $50 more for TWO rooms instead of our reserved suite. She also offered that we could walk next door to La Quinta to see if they had a suite. She didn't offer to call them, but the wonderful clerk at La Quinta apologized for our poor service at Holiday Inn, and SHE called Hampton Inn to find a room for us. Needless to say, we canceled our return stay we had planned a week later. My husband calls this business move a "Bait and Switch." What a poor business model!

Room Tip: Don't count on getting a suite - even with a confirmed reservation. Be prepared for " Bait...
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  • Stayed: May 2012, traveled with family
    • Service
3  Thank Andrea_in_AZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucumcari, responded to this reviewResponded July 17, 2012

Dear Andrea_in_AZ,

Thank you for leaving us a candid review of our hotel. I am very sorry to hear about the troubles you encountered with your reservations. Our hotel is very proud of its level of service and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

Sincerely,

Janice A.
Case Manager
IHG Care

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2012 via mobile

Rooms were excellent. Staff was nice. Not the least expensive by far. Internet service was extraordinarily slow.

  • Stayed: May 2012
    • Value
    • Location
    • Rooms
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Thank Moondoghmb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2012

My husband and I visited to see our son graduate from Mesalands CC and this was our first visit to this hotel. We had flight delays coming out and we weren't able to arrive when origionally planned and expected to be charged for the room anyway. I called and explained what was happening and to our surprise, we weren't charged for the night we didn't arrive! We stayed an extra night to spend more time with our son so it worked out well for all.
We were met at check-in by the friendliest staff who were efficient and professional. The hotel and rooms were exceptionally clean and the breakfast was delicious. There was always plenty and repentished before anything ran out. Wonderful pool, hot tub and sauna. This will be our hotel when returning to Tucumcari in the future - wouldn't dream of looking anywhere else! Thanks for a wonderful stay, Margaret! We'll be back!

Stayed: May 2012, traveled as a couple
Thank SkyLisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2012

Stayed here and it is better than the last place in Tucumcari. Clean...could use a few repairs in room. But not bad.

  • Stayed: May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FirstLadyAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2012

I was met by a very friendly front desk clerk, my room was very clean and quiet. The b/fast food was hot and fresh.

I would definitely stay here at this property again.

Room Tip: Stay on the top floor. No one walking around over your head at night. Also request away from the e...
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  • Stayed: March 2012, traveled solo
    • Value
    • Location
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    • Cleanliness
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Thank Hummerevents
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Tucumcari

Address: 2624 S Adams St, Tucumcari, NM 88401-3802
Phone Number:
Location: United States > New Mexico > Tucumcari
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Tucumcari
Price Range: $128 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Tucumcari 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
New Hotel in Tucumcari- NM Boasts Premium Amenities Enjoy comfort at the new Holiday Inn Express Hotel & Suites Tucumcari near historic Route 66. Families will love lodging in Tucumcari- NM- located just off I-40- between Amarillo- TX and Albuquerque- NM. We offer close proximity to Mesalands Community College- the NMSU Ag-Science Center and many local attractions- including the Mesalands Dinosaur Museum- the Tucumcari Historical Museum and Ute Lake State Park. Other nearby activities include the Tucumcari Municipal Golf Course and the beautiful and historic downtown area. Business travelers are often impressed by our comfortable accommodations near historic Route 66 in New Mexico. Situated in downtown Tucumcari- our hotel is convenient to the Tucumcari Convention Center and the Tucumcari Municipal Airport. Nearby companies include Wells Fargo Banking- Comcast and Interstate Trucking- so you don't have to worry about being late to a meeting. In addition- our Tucumari hotel provides a Business Center with a fax machine- copier- printer- computer and free high-speed Internet access for your convenience. While lodging in Tucumcari- NM- you can enjoy premium amenities- which include an indoor pool- a dry sauna- a fun game room with a pool table and big screen TV and a lovely garden retreat where you can relax. Book your reservation now to enjoy our great Tucumcari hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Tucumcari
Holiday Inn Express Tucumcari
Holiday Inn Tucumcari
Tucumcari Holiday Inn

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