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Holiday Inn Express Truth or Consequences
Certificate of Excellence
Reviewed June 16, 2014

Visiting relatives in this small town with a funny name. We chose the Holiday Inn because it seemed to be the only large hotel in town. Rooms clean, got a handicap room and wasn't too happy about it but we didn't have reservations. No refrigerator or microwave in room. Nice complimentary breakfast. Beds comfortable and room very clean. Good sized pool and hot pool. Not a bad place to stay. Everyone friendly and concerned about your stay

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  • Stayed: June 2014, traveled as a couple
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1  Thank Elaine O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGRIEGO, General Manager at Holiday Inn Express Truth or Consequences, responded to this reviewResponded June 18, 2014

On behalf of the Holiday Inn Express and Suites in Truth or Consequences( funny name =) ) we would like to Thank you for considering our hotel while visiting family in the area. We hope you chose the IHG brand for all your future traveling. Best regards, General Manager

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90 - 96 of 130 reviews

Reviewed June 15, 2014 via mobile

We were greeted very quickly upon our arrival. We were exhausted from our drive and were checked in and in our room within 4 minutes. THANK YOU!

We have done our fair share of traveling and we have stayed in all hotels. We were extremely satisfied with how nice and clean the Holiday Inn express was From the moment I walked in! It smells good! Huge WIN. Clean lobby.
Clean towels, bathroom, nice soft sheets and great bed. Thank you for clean linens that don't smell like they were soaked in bleach
Knowing I can kick off my shoes and sleep in a clean bed is great
If I ever come back through this area I know where I will stop. :)

Stayed: June 2014, traveled as a couple
Thank kermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2014

Bananas were black. Cinnamon rolls were as hard (stale) as a hockey puck. Lids for the coffee cups did not fit on the coffee cups. Worst I've ever experienced at a Holiday Inn Express. The rooms were fine.

Stayed: May 2014, traveled with friends
Thank rgood71644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Truth or Consequences, responded to this reviewResponded June 8, 2014

Dear rgood71644,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the food selections prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed May 8, 2014

We stayed here for 3 nights. Upon entering the room there was a dead moth in the middle of the entry way, a beer cap in the middle of the floor, a plastic cap in front of the tv and the opening to kleenex next to the bed. There was not any soap in the bathroom near the pool. They were out of "do not disturb" signs (this is in area where there is constantly a drought and they could conserve water). The pillow cases are marked soft and firm...they had them on the wrong pillows. Most of these are little things, but you put them all together and it adds up. I was disappointed to say the least. I will probably go to a different hotel next time.

  • Stayed: May 2014, traveled with family
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Thank snikcod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Truth or Consequences, responded to this reviewResponded May 23, 2014

Dear snikcod,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for the shortcomings you have experienced and if our hotel fell below your expectations in many aspects. Your comments about the cleanliness onf the room has been documented and we are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments as this is very helpful to us to ensure we are able to meet our guests expectations. We look forward to welcoming you back to our hotel in the near future.


Sincerely,

Janice A
Case Manager
IHGCare

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Reviewed May 6, 2014

They had two power cuts late evening which I assume were not their fault. It caused their wireless internet to crash so I could not get access the next morning. The response from the desk staff was not very helpful or sympathetic. The hotel is new and very nice and the price is acceptable. Without the experience with the staff I would have rated it "very good".

  • Stayed: April 2014, traveled as a couple
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Thank TucsonPhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Truth or Consequences, responded to this reviewResponded May 21, 2014

Dear TucsonPhil,

Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We are sorry you were not satisfied with the service you received from our staff. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare

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Reviewed May 2, 2014

This is a really nice, smart hotel in Truth or Consequences. The size of the room we had and the standard of décor was better than some expensive hotels we've stayed in. We only stopped for one night but would be happy to stay for longer if we were in the area again. Breakfast was pretty much in line with what you expect in a Holiday Inn Express but the choice of food seemed better than usual. This hotel punches above it's weight in terms of what it offers for the price.

The only criticism I have is that the front desk weren't always available - I think the person on duty was having to do several jobs at the same time. That may cut down on hotel running costs but it can lead to customer frustration so management need to think that one through because they have a solid product here and it would be a shame to see this hotel deteriorate because of cost cutting.

  • Stayed: April 2014, traveled with friends
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Thank Alan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2014

Truly solid hotel! The reviews about internet access and breakfast being 15 minutes late, come on, really? It is a Holiday Inn Express and provides a clean, new, comfortable place to stay. Everyone working here was incredibly nice...the hotel, grounds and rooms are very clean and current. Internet access was sting and consistent so I am sure if there was an issue for past guests it was a matter of normal technology breakdown... It happens! Breakfast was good...lots to choose from (hot and cold items...awesome cinnamon rolls), hey it is complimentary with your stay and if you are expecting from scratch you need to go home and make yourself breakfast. They put cookies out during the day which is a nice touch, with iced water and coffee available as well. Will stay here again...beats the many other run down motels in the area by a mile! Good job HIX!

Stayed: April 2014, traveled with family
1  Thank betsnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Truth or Consequences

Address: 2201 F T Amin St, Truth or Consequences, NM 87901-3718
Phone Number:
Location: United States > New Mexico > Sierra County > Truth or Consequences
Amenities:
Business Center with Internet Access
Hotel Style:
Ranked #8 of 14 Hotels in Truth or Consequences
Price Range: $99 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Truth or Consequences 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
The brand new Holiday Inn Express and Suites in Truth or Consequences is the newest and most modern hotel in the area. Our beautiful 100% non-smoking hotel is conveniently located off I-25 and is within minutes from Elephant Butte Lake State Park, Caballo Lake State Park, and Spaceport America. Guest will enjoy a selection of local dining and a variety of recreational activities such as golf, hunting and fishing. Experience luxurious accommodations and a plethora of amenities such as a complimentary breakfast buffet featuring a variety of signature hot items served daily, indoor heated pool / whirlpool, business center, fitness area, wired and wireless high-speed Internet access. ... more   less 
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