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“Service was Off-hand”

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Holiday Inn Express Truth or Consequences
Certificate of Excellence
Reviewed May 6, 2014

They had two power cuts late evening which I assume were not their fault. It caused their wireless internet to crash so I could not get access the next morning. The response from the desk staff was not very helpful or sympathetic. The hotel is new and very nice and the price is acceptable. Without the experience with the staff I would have rated it "very good".

  • Stayed: April 2014, traveled as a couple
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Thank TucsonPhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Truth or Consequences, responded to this reviewResponded May 21, 2014

Dear TucsonPhil,

Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We are sorry you were not satisfied with the service you received from our staff. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (127)
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91 - 97 of 127 reviews

Reviewed May 2, 2014

This is a really nice, smart hotel in Truth or Consequences. The size of the room we had and the standard of décor was better than some expensive hotels we've stayed in. We only stopped for one night but would be happy to stay for longer if we were in the area again. Breakfast was pretty much in line with what you expect in a Holiday Inn Express but the choice of food seemed better than usual. This hotel punches above it's weight in terms of what it offers for the price.

The only criticism I have is that the front desk weren't always available - I think the person on duty was having to do several jobs at the same time. That may cut down on hotel running costs but it can lead to customer frustration so management need to think that one through because they have a solid product here and it would be a shame to see this hotel deteriorate because of cost cutting.

  • Stayed: April 2014, traveled with friends
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Thank Alan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2014

Truly solid hotel! The reviews about internet access and breakfast being 15 minutes late, come on, really? It is a Holiday Inn Express and provides a clean, new, comfortable place to stay. Everyone working here was incredibly nice...the hotel, grounds and rooms are very clean and current. Internet access was sting and consistent so I am sure if there was an issue for past guests it was a matter of normal technology breakdown... It happens! Breakfast was good...lots to choose from (hot and cold items...awesome cinnamon rolls), hey it is complimentary with your stay and if you are expecting from scratch you need to go home and make yourself breakfast. They put cookies out during the day which is a nice touch, with iced water and coffee available as well. Will stay here again...beats the many other run down motels in the area by a mile! Good job HIX!

Stayed: April 2014, traveled with family
1  Thank Betsy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2014 via mobile

Would love to say I would stay here again, the rooms are nice and clean. However, more than 24 hours and still no access. Front desk is no help and I have to go to another cafe for Internet access. I really wanted to like this hotel but I need to stay in some contact for work. That makes this hotel Unacceptable.

Stayed: April 2014
1  Thank 1badrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Truth or Consequences, responded to this reviewResponded April 21, 2014

Dear 1badrover,

First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back in the area.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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Reviewed April 1, 2014

We needed some place to stop and spend the night while traveling to Arizona and stopped here. The price was very reasonable and the breakfast was wonderful. I would stay here again if ever in the area!

  • Stayed: March 2014
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1  Thank Aloha701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2014 via mobile

My key cards quit working in the outside doors overnight. Breakfast was almost useless. Nothing "hot" was put out until 15+ minutes after the posted time. The coffee was only lukewarm; probably the previous evening's batch. The cinnamon rolls were likewise only warm. After 20+ minutes there were still no eggs. AND, the waffle machine was not working. At least 6 people just gave up and left. When I asked about all this I was told (with no apology), "The breakfast lady didn't show up". Next time I'll keep driving on to Las Cruces! I'm also rethinking some HI Express reservations I've made for next month.

  • Stayed: March 2014
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2  Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Truth or Consequences, responded to this reviewResponded April 14, 2014

Dear David G,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the food selections prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed March 3, 2014 via mobile

Very nice motel. Clean, comfortable. Friendly, helpful staff. Pool temperature was a little cool. One-way parking lot exit could be more clearly marked. The fresh cookies in the lobby was a nice touch. Overall, a wonderful place to stay.

Stayed: February 2014, traveled as a couple
2  Thank tlmw27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Truth or Consequences

Address: 2201 F T Amin St, Truth or Consequences, NM 87901-3718
Phone Number:
Location: United States > New Mexico > Sierra County > Truth or Consequences
Amenities:
Business Center with Internet Access
Hotel Style:
Ranked #7 of 15 Hotels in Truth or Consequences
Price Range: $101 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Truth or Consequences 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
The brand new Holiday Inn Express and Suites in Truth or Consequences is the newest and most modern hotel in the area. Our beautiful 100% non-smoking hotel is conveniently located off I-25 and is within minutes from Elephant Butte Lake State Park, Caballo Lake State Park, and Spaceport America. Guest will enjoy a selection of local dining and a variety of recreational activities such as golf, hunting and fishing. Experience luxurious accommodations and a plethora of amenities such as a complimentary breakfast buffet featuring a variety of signature hot items served daily, indoor heated pool / whirlpool, business center, fitness area, wired and wireless high-speed Internet access. ... more   less 
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