First, this is a great property. It is an historic building and the well head for the hot springs of TorC. I have been staying here at least 10 years and look forward to the getaway from Albuquerque for a good soak and an excellent spa treatment. It's one of those places I wouldn't review before because I wanted to keep a gem all to myself.
All that being said, if this is your first time visiting this property you will love it. If you have been here before, you'll know right away that something has changed when you notice that all of the staff are wearing little gold name badges like they work for a commercial hotel and the general manager has a business card on the desk front and center. Their Trip Advisor Rating is right there at the front desk, too - something this hotel never would have felt like they had to put out in a frame before.
Although I appreciate that things do change over time including ownership, first and foremost I miss the old staff. They knew me and my husband by name and over time shared some of the quirky and interesting facts of the property with us. I doubt the new staff knows about the hidden images in the mural in the large indoor bath or that certain guests (including me) have found themselves with a case of goosebumps after a ghost visited their room. I miss the chimes on the patio and the breakfast items that were handmade by one of the staff members - handwrapped muffins in baskets (and you lost me big time with the new acrylic pastry cases and instant oatmeal). The scones are still there but not as good as they once were. I miss the books on the big table in the entry by the most comfortable sofa I know of that beckoned you to sit quietly and browse their pages and pictures and laze away a quiet afternoon.
The property has (I hope only temporarily) lost its sense of relaxation and ease. The new staff - trying hard - are harried and somewhat short (with the exception of Maya who made sure ahead of time that the room we wanted was ours) more interested in "processing" your check in or request or checkout - and moving on. The guests have changed too - more young children and teenagers than I've ever seen on a visit to this property, and not quiet - adults or children. On my way to my soak a child was vomiting in the lobby while parents chatted loudly with friends. At the same time another guest was complaining about parking and that she wasn't sure how she was going to get out in the morning. This is not contributing to my "extreme relaxation" that they tout on the signs left by the original owners in the spa.
And really, I don't need an email soliciting a Trip Advisor review after my stay worded like we're old and best of friends.
If you are a guest here - please enjoy what this property has to offer. I'm willing to give it another chance and wish the new owners well as they make the transition. I am sure that it isn't easy. But I hope they don't waste this opportunity by turning this into another mainstream generic hotel.
I hope they can find the spirit for themselves of a place I used to love to visit.
- Official Description (provided by the hotel):
- Featured in National Geographic Traveler as one of '150 Hotels You'll Love' Sierra Grande Lodge & Spa offers visitors delightful accommodations in a luxurious atmosphere. A full-service spa designed to maximize the healing and relaxation benefits of the Hot Spring Waters. All overnight stays and spa treatments include complimentary private hot spring soaks. A complimentary deluxe hot breakfast in the restaurant is included with every night stay. Madlyn Rose organic skin care products, crafted locally are featured in our spa and guest rooms. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Priceline and Agoda so you can book your Sierra Grande Lodge & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sierra Grande Lodge And Spa
- Sierra Grande Hotel Truth Or Consequences