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“Disappointed”

Blackstone Hotsprings
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Attraction details
Owner description: Blackstone Hotsprings is located in the historic downtown commercial district of Truth or Consequences, New Mexico along the Healing Waters Trail. Our lodging guests enjoy newly remodeled luxury accommodations, with a custom tub for unlimited private soaking in each room. Since the town of Truth or Consequences is named after a TV show, each room at Blackstone Hotsprings takes a TV show (or character) as its theme. In these fast times, the nostalgia of a television show that you grew up with and loved can be therapeutic - transporting you back to a time when lives were somehow simpler. Rooms at Blackstone Hotsprings include: Roy Rogers, Babaloo, The Jetsons, The Twilight Zone, Golden Girls, As The World Turns and our newest room The Adventures of Superman. Each room includes original works of art, studio photos and posters, a combination of classic and retro furnishings, and just a little bit of kitsch! Both lodging guests and walk-in bathers can use our spa - The Wet Room - a tropical paradise, with water features flowing from the hot spring for soaking, steaming, showering and massage. The Blackstone courtyard is the perfect place to sit and cool after your mineral bath. Relax in the sun or in the shade, read a book, or enjoy the landscape. The Spa is open for walk-in bathers and tours from 9am - 9pm each day. We recommend you take a tour during housekeeping hours- 11am-3pm- so you can see a bit more!
Reviewed July 7, 2012

The place has a real pretentious vibe about it, and we had an unfortunate experience with the place. We stayed there twice over a period of 3-4 days. Both times we had no hot water in the shower in the morning. I let it go the first time, but when it happened a few days later on our second stay I decided to let them know about it. Mind you, I was not looking to get some kind of compensation or something, but figure with as much pretense as they put into the place they would like to know that their water heaters were not working. Incredibly enough, I was told by the manager and the owner that it was impossible for us to not have had hot water because they had on demand water heating. Really, you are going to tell me I didn't have the experience I'm telling you about? We left vowing never to go back. When we got back home they had sent us an e-mail saying that sure enough one of their guests had run out the hot water and the heater had to be "reset". They told us if we come back and pay for another night ($100-130) they would give us a free coupon for their public hot spring tub. Why would we want that when we could stay in our room and hot tub it? Maybe I'm just being picky, but I won't go back for the same kind of treatment again. They blew it.

1  Thank B R B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlackstoneManager, Owner at Blackstone Hotsprings, responded to this reviewResponded July 23, 2012

Dear Disappointed,

We are very sorry that you had not one but 2 bad experiences at Blackstone. We regret the situation with the water heater, and learned a big lesson there. We also regret that you picked up on any pretense while on-site or elsewhere; we certainly do not aim to pretend to be anything that we are not!

If you ever feel like reconsidering, we'd be happy to honor the free hour in the Wet Room. While in-room soaks are one of our most popular amenities, we'd hope that if you ever DID try the Wet Room, you might find it special. It is indeed open to the public, but all soaks are scheduled, so your hour in the Wet Room is always private and uninterrupted. You have the large deep bath, the steam room, and the shoulder-massing waterfalls all to yourself for that one hour.

Again, we extend our apologies for the situations you encountered while at our hotel.

Best, Rob & Ralph

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66 - 70 of 72 reviews

Reviewed May 10, 2012

the wet room is the best and we love to sit outside in the courtyard and just watch the plants grow and the bees buzz around the garden

Thank LindaK915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlackstoneManager, Owner at Blackstone Hotsprings, responded to this reviewResponded July 23, 2012

Linda, we also love sitting in the courtyard watching the bees buzzing around the garden, and we feel lucky to be able to share it with people like you! Thank you for the review; hope to see you again soon.

Best, Ralph & Rob

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Reviewed May 7, 2012

The Blackstones 'Wet Room' has a large soaking tug, a sauna and a large shower. Hot waters starts in the sauna area that has a glass door with that water splitting off to enter the hot spa. Good seating in and out of the water features. Complete privacy and big, fluffy towels provided.
Will be coming back twice weekly as long as we're here.

Thank tumblwede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlackstoneManager, Owner at Blackstone Hotsprings, responded to this reviewResponded July 23, 2012

Thank you, Tumblewede, for visiting our Wet Room, and for the very nice review! Hope you'll tumble through town again soon.

Best, Ralph & Rob

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Reviewed April 23, 2012

Some folks we met at Riverbend Hot Springs told us about this place, so we gave it a try. You can reserve the wet room to have it all to yourselves for an hour for an amazing price. There is a steam room where the heat and moisture come from a hot waterfall that you can sit or stand directly under, or just next to if you don't want to be in the direct line. When you tire of that, you can soak in the spacious hot spring bath, or sit out in the open space awhile, or take a shower. We rotated through all of these. It was great.

Thank gladysmcg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlackstoneManager, Owner at Blackstone Hotsprings, responded to this reviewResponded July 23, 2012

Thank you GladysMcG! We noticed your profile picture and wonder if you might want to check out our Babaloo room one day when you come through. : )

Thanks again for visiting Blackstone and for giving us a great review.

Best, Ralph & Rob

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Reviewed February 21, 2012

Have stayed several times now and love the large comfortable and uniquely decorated rooms complete with a small kitchenette and a private soaking tub. Staff is very helpfull and courtious. This is now my go-to place in TorC.

Thank lostalaskan75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlackstoneManager, Owner at Blackstone Hotsprings, responded to this reviewResponded July 23, 2012

Thank you lostakaskan75 - we are thrilled to be your go-to place!

Best, Ralph & Rob

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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