I’ve been in Hilton’s HHonors program since its inception back in the late 70’s. As a former heavy business traveler, I’ve stayed in Hilton properties all over the country and overseas. There have been a few that left me less than thrilled but this place is the first one in a while. Even though we checked in at four in the afternoon on a Friday, we were given a small room right across from the laundry, a very small room. This is an older Hampton which might explain the small room but the problem is that it’s a small room filled with too much large, heavy furniture jammed into it. The television’s a small, old CRT with a poor picture. The fridge rattled on and off all night.
But what really ticked me off was no internet connection. The front desk gave me an 800 number for tech support which was answered by some woman’s personal answering machine. After repeated trips to the front desk, (I had business to conduct) another clerk finally admitted they’d had complaints all day. After more failed attempts by me, he finally agreed to reset the server modem which immediately solved the problem. That I had spent more than 90 minutes of frustration trying to connect when he could have reset the server at the outset did not make me happy.
This morning, after shaving with lukewarm water from an ancient faucet and taking a shower in a stall with small spots of black mold, (any spots of black mold are unacceptable to me) I discovered the computer would again not connect. I didn’t even bother with it-we just got out of there as fast as we could, weaving our way through all the maids’ carts in the hallway outside our room. No mas!
- Official Description (provided by the hotel):
- Located on the edge of town, Hampton Inn Taos offers cozy, quiet comfort complete with a full hot breakfast, complimentary wi-fi, indoor pool and hot tub, and friendly, helpful staff to welcome you to Taos. ... more less
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- Also Known As:
- Hampton Hotel Taos
- Taos Hampton Inn