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“Great Experience”
Review of El Camino Lodge

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El Camino Lodge
Ranked #13 of 15 Hotels in Taos
Southlake, Texas
1 review
“Great Experience”
Reviewed March 20, 2012

I recently had a four night stay at the Whitten with my 10 y/o daughter for Spring Break. When comparing the overall value to the hotel amenities and service, I have to give the Whitten a very solid score. The Whitten came under new ownership several years ago and you can tell that they are making an effort to improve the overall condition. The indoor pool and hot tub were both double the size of what I would consider normal for this type of property. The pool was heated to the extent that I didn't feel the need to hit the hot tub. It was just that comfortable after a long day of skiing. Since it was Spring Break, the Inn was busy but not so much as to be a detriment to the overall service. The staff was pleasant and the morning breakfast fare was consistent. The staff did a good job of making sure that it was well stocked during the busy periods. Wireless internet is available, while I was kicked off a couple of times, there were several different connections and I was always re-connected in short order. When I hear people complain about internet connections, I would like to remind them that the more expensive the hotel, the more they charge for internet...and here it is free. Finally, for those not wanting to drive up to Ski Valley, the shuttle stops right in front of the hotel and is very convenient. This came in handy when I had a car issue. I would note that the Inn's owner offered to assist my daughter and I by arranging for a ride to the slopes and thereafter we used the shuttle. This was above and beyond the norm in my mind.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dkilpa03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at El Camino Lodge, responded to this review, February 13, 2017
Thank you so much for your great review of the hotel. I realize you were here quite some time ago, but as we have just recently purchased the business we are replying to all the reviews of the past as part of our transition plan. It is an older hotel and is in need of many updates and some remodeling both inside and out. We now have full time WIFI, which is a really good thing. The lobby has had a complete makeover, which makes a big difference. All the carpet and furniture is being replaced along with a deep cleaning and a fresh coat of paint. We have a long way to go, you might say we are a work in progress. Hopefully, you will come and stay with us again the next time you are in the Taos area. Again, thank you for your review, it has been very helpful to us.

Sincerely,

Diane H.
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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256 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
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English first
Dallas
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 15, 2012

In my opinion, the Whitten Inn is a good value and good place to stay. Our experience was great. Our children loved the indoor pool, which was warm enough to play in for an hour, thankfully. Our room was very clean, and the bathroom areas were modern and clean. The refrigerator and microwave were really nice to have for our extended stay, and we were able to hook up a portable DVD player to the flat-screen 32" television to watch our movies we brought along. Cable provided four or five dedicated children's channels, also, including Disney and Nickelodian, among the usual other cable channels. The included breakfast each morning was really welcome, with breads, danish, cereals, orange juice, coffee and make-your-own waffles. From our own personal experience, management is conscientious; they care about their guests and want them to have a good experience. If you demand perfection, you are more likely to enjoy the Four Seasons Hotels, but if you value your money and are a little flexible, you'll enjoy the Whitten Inn. We'll definitely be back.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelMonkeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at El Camino Lodge, responded to this review, February 13, 2017
Thank you so much for your nice review. I realize it has been some time since you were here, but as we have just recently purchased the hotel we are replying to all the reviews of the past as part of our transition plan. We are in the process of replacing all the carpet and furniture along with a deep cleaning and a fresh coat of paint. The hotel is getting a remodel and many badly needed updates. It is an older hotel, and we know we have a lot to do, but are very excited about the outcome. The next time you are in the Taos area, perhaps you will come and stay with us and let us know how we're doing. Again, thank you so much for your review, it has been very helpful to us in our new adventure.

Sincerely,

Diane H.
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southlake, Texas
Level 5 Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed March 6, 2012

The internet and actual drive-up appeal is good...the exterior of the property is well maintained...but the appearance of quality ends here.

The bathroom sink was old with its coating wearing off which gave it a dirty appearance. The toilet required an arm twisting push on the handle to start the flush process. The shower was difficult to regulate hot and cold water. The microwave had to be replaced.

Daily maid service amounted to bed make-up only. The trash was not emptied over the three nights I stayed there and I found paper notes the maid was using left in my sink.

Morning breakfast was very cheap. Bananas were either over or under ripe, cereal was stale and the waffle mix was bland. I was refused a banana after skiing since it was not breakfast time. The dining area was cramped and not appealing.

There was a discount on price...but other properties in town were price-competative and provided a better value for the money.

  • Stayed March 2012, traveled solo
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Peripatetic12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at El Camino Lodge, responded to this review, February 13, 2017
I have just read your review and would like to apologize for your unhappy experience at the hotel. I realize you were here quite some time ago, but as we have just purchased the hotel, we are replying to all the reviews of the past and present as part of our transition program. We are replacing all the carpet and furniture along with a deep clean and a fresh coat of paint. The hotel is being remodeled and updated both inside and out. We are retraining and rebuilding our entire staff as they haven't been trained properly. We still have a long ways to go, you might say we are a work in progress. We are very excited about the outcome. Hopefully, you will give us a second chance the next time you are in the Taos area. Again, thank you for your review, it has been very helpful to us.

Sincerely,

Diane H.
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Taos hotels

Denton, Texas
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 6, 2012

My hubby and I chose Whitten Inn mainly because of the price. We searched websites looking for the best hotel for the best price possible. We had a limited budget and so had very few options. Whitten Inn caught our eye because it was very affordable and had a continental breakfast included, plus an indoor pool and hot tub.

Now for the price we got it for, we knew it wouldn't be great. So we were pleasantly surprised to see it has been pretty well kept and was pretty clean. Of course, I gave it the once over with a Clorox wipe but I do that everywhere. It is old but well maintained. It isn't falling apart by any means but everything is outdated. The beds might be the worst part--hard as a rock!

In the end, we got what we paid for and were glad to see it wasn't a roach motel!

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TexasBuddy01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at El Camino Lodge, responded to this review, February 13, 2017
Thank you for your review. I realize you were here some time ago, but as we have just recently purchased the business, we are replying to all the reviews of the past as part of our transition plan. It is an older hotel and is in need of a lot of updates and remodeling. We are also replacing all the carpet and furniture, along with the beds. We want it to be a place you want to stay when you are in town. We still have a long way to go, but are very excited about the outcome. As you might say, we are a work in progress and it is starting to take shape and is running a lot smoother. Hopefully you will come as stay with us the next time you are in the Taos Area. I can assure you, you won't be disappointed. Again, thank you for your review, it has been very helpful to us.

Sincerely,

Diane H.
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 1, 2012

We were passing through Taos for a night in December and were glad to find the Whitten. We weren't sure what to expect from the TripAdvisor reviews, but we were relieved to find a clean room and a friendly staff waiting at the Whitten. For the price in Taos, it's a good option.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElizabethSW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at El Camino Lodge, responded to this review, February 13, 2017
I have just read your review and am so happy to hear you enjoyed your stay in Taos. We have just recently purchased the hotel and are in the process of remodeling and updating the hotel both inside and out. All the carpet and furniture is being replaced as we speak. The lobby has already been updated and remodeled. We still have a long way to go, but are very excited about the outcome. Hopefully, you will come and stay with us the next time you are in the area and let us know how we're doing. Again, thank you for your review, it was very helpful to us.

Sincerely,

Diane H.
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nm
Level 1 Contributor
4 reviews
Reviewed October 8, 2011

Great price for the room! The kids enjoyed the indoor pool while it was raining outside. Other places we looked at were of less quality and at much higher rates.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank n8tivgypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at El Camino Lodge, responded to this review, February 13, 2017
Thank you so much for your review. I realize you were here some time ago, however, as we have just purchased the business, we are replying to all the reviews as part of our transition plan. We are in the process of remodeling and updating the hotel both inside and out. It is an older hotel and is in need of many things. We are very excited about the outcome, and we still have a long way to go. Hopefully, you will come and stay with us the next time you are in Taos and let us know how we're doing. Again, thank you for your review, it has been very helpful to us.

Sincerely,

Diane H.
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nebraska
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 7, 2011

Desk staff was extremely polite and helpful. Room was extremely clean , nice size and very reasonable rates. They were helpful in getting our room cancelled due to a fire in the couples home we were traveling with. Would recommend this hotel and they do care about the people that come to stay with them.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank d c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at El Camino Lodge, responded to this review, February 17, 2017
Thank you so much for your kind review. I realize you were here some time ago, but as we have just recently purchased the hotel, we are replying to all the reviews of the past and present. You will be glad to know we are remodeling and updating the hotel both inside and out. It will be even nicer the next time you stay with us the next time you are in the area. Again, thank you for your review, it was very helpful to us.

Sincerely,

Diane H.
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Camino Lodge

Property: El Camino Lodge
Address: 615 Paseo Del Pueblo Sur, Taos, NM 87571-5228
Location: United States > New Mexico > Taos County > Taos
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 15 Hotels in Taos
Price Range (Based on Average Rates): $
Hotel Class:2 star — El Camino Lodge 2*
Number of rooms: 110
Official Description (provided by the hotel):
Recently under new ownership with improvements underway in 2017/18! With all new updated rooms, refreshed lobby/breakfast area, updated indoor pool/spa. We look forward to welcoming new and previous guests to experience our new updates in the coming months. Our team extends much appreciation in the patience and support in the completion of our progress. We look forward to a successful outcome with a new and improved guest experience for all! Warmest Regards, TVL Team of Taos, NM ... more   less 
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Also Known As:
Whitten Hotel Taos
Paragon Hotel Taos

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