The breakfast was good and the rooms were ok, but their customer service was horrible. I asked about their cancellation policy, did NOT authorize or ask to be cancelled. We drove 5.5 hours in a blizzard on slippary roads just do find out our room had been cancelled. Luckily they still had a room available. They got me a rollaway but at no time did they mention and no where on the website did it mention a fee. At checkout they hadn't figured out the problem so they said they'd email me the final amount. I look at my account and there were over $420 worth of charges for one night, really? I can see a double charge and a correction, but 6 charges of random amounts? Last year we stayed there and we were all excited to jump in the hot tub. It was broken awaiting parts. This year we were sure it would be working, it was broken awaiting parts. Couldn't they put that on their website so people know not to get their kids' hopes up? Pretty clueless as far as businesses go.
- Official Description (provided by the hotel):
- Quality Inn is your choice for a comfortable and affordable stay while visiting the beautiful sights and activities of Taos. With our large outdoor heated pool and hot tub, surrounded by a beautiful courtyard you will be able to relax and take in the view of the mountains while enjoying your complimentary and expansive hot, fresh and healthy breakfast. We take a lot of pride in this hotel and strive to provide the very best service and accommodations for our guests. We hope that you choose Quality Inn for your stay while visiting this wonderfully historic and artistic town. ... more less
- Reservation Options:
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- Also Known As:
- Quality Inn Hotel Taos
- Quality Inn Taos
- Taos Quality Inn