My family traveled to Taos at Christmastime, a community we know and love, after an absence of 10 years. The only disappointment and ongoing irritation has been our experience at the Kachina Lodge. We stayed there for 2 nights; the place was run down and the corridors were filthy. The housekeeper never appeared during our stay there. Our beds went unmade, fresh towels arrived after 6 p.m.(after a request to the front desk), and the breakfast was mediocre- all for $180/night!
It took me days of calling to make contact with the owner, all the while listening to outlandish excuses from staff for the delay. The owner offered us a credit of $90, to which we agreed. Reviewing our records, we realize now that this credit was never received.
I spent the last couple of days trying to reach the owner, Mr. Koop, but to no avail. I am told that he is in frequent meetings with housekeepers; an irony only a former guest of Kachina Lodge can fully understand.
- Official Description (provided by the hotel):
- 118 Full Service Resort Style Property. Nightly Taos Pueblo Indian Dances May-Oct. Outdoor Heated pool. Full Hot Breakfast included in Rate. Complimentary WIFI, shuttle (within 5 mile radius) 24 hr desk staff. ... more less
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- Also Known As:
- Kachina Lodge Resort And Meeting Hotel Taos
- Best Western Taos
- Taos Best Western