No customer service.
We decided to try this hotel as it was claimed to be very rustic. To our surprise rustic was not even in the same ball park.
When we initially called the property we were in the process of making our reservation and in the middle of that call we were told that there was only one room left. Interestingly enough we were put on hold and mysteriously another room became available.
It was a smoking king room so it was only $85.00 for the night. So we booked it as it was a holiday evening and weather coming in as well.
Upon arrival, we were greeted by a young girl whom check us in and told us that we were "lucky" that we got a room and that was the last one they had.
So she handed us our room keys and we went to our room. As expected they keys didn't work so we had to go back to front desk and the same young girl said let me try coding the keys again. "I hope it works" because the person who would be able to fix lock if it didn't was off.
Yet again she said, this is our last room so if it doesn't work I have nothing to offer.
With some luck on our side the keys worked. So we unloaded our luggage and was going to get ready for our dinner and when we went into bathroom we discovered what would be called a serious insect problem. There were ants along the entire side of the tub and better yet we had some spiders to have to deal with as well.
Of course the young girl at front desk didn't do anything to address the situation.
The next morning we check out and inform the morning front desk of the various issues, she indicated to me that the night girl was new and that she could have upgraded us a deluxe room.
No concession was made to accommodate us. It has thank you for your money and move on.
- Official Description (provided by the hotel):
- 118 Full Service Resort Style Property. Nightly Taos Pueblo Indian Dances May-Oct. Outdoor Heated pool. Full Hot Breakfast included in Rate. Complimentary WIFI, shuttle (within 5 mile radius) 24 hr desk staff. ... more less
- Reservation Options:
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- Also Known As:
- Kachina Lodge Resort And Meeting Hotel Taos
- Best Western Taos
- Taos Best Western